Jomashop Return Policy
Every return window, fee, and holiday extension for Jomashop — checked by a human editor and kept current.
30 days on new items, 14 on pre-owned. Keep watches unworn with every box, manual, and blank warranty card — and don't stick shipping labels on the manufacturer's box. Your original shipping is deducted from the refund, so returns aren't free.
Policy at a glance
- Return window
- 30 days
- Return shipping
- Customer pays return shipping and the original outbound shipping is deducted from the refund. Must ship insured with tracking — not via USPS. An RMA is required before shipping back.
- Free returns
- No — customer pays; original shipping deducted from refund
- Restocking fee
- 25% on used or damaged returns; 8% (or final sale) on special-order items. No fee on standard in-new-condition returns.
- Holiday extension
- Not specifically extended
- Category
- Luxury
Can’t be returned: Special-order items (may be final sale); anything returned worn, used, or damaged. Pre-owned items have a shorter window.
Time-sensitive items: Pre-owned items: 14 days (vs the 30-day standard). Report a damaged or wrong item within 5 days of delivery.
Why Jomashop earned a C
Frequently asked questions
What is Jomashop's return window?
30 days
Does Jomashop offer free returns?
No — customer pays; original shipping deducted from refund
How much does Jomashop charge for return shipping?
Customer pays return shipping and the original outbound shipping is deducted from the refund. Must ship insured with tracking — not via USPS. An RMA is required before shipping back.
Does Jomashop charge a restocking fee?
25% on used or damaged returns; 8% (or final sale) on special-order items. No fee on standard in-new-condition returns.
Does Jomashop extend its return window for the holidays?
Not specifically extended
What items cannot be returned to Jomashop?
Special-order items (may be final sale); anything returned worn, used, or damaged. Pre-owned items have a shorter window.
Also known as
jomashop.com, joma shop
Return-policy data is sourced from Jomashop’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on Jomashop’s official site before purchase.