Department

JCPenney Price Match Policy

Whether JCPenney matches competitor prices, whether it refunds its own price drops after purchase, and the fine print on both.

Competitor Price Match

Yes

Where it appliesboth (cross-channel)

Request windowwithin 14 days

Proof requiredcomplete original ad

How to claimin-store with ad; online via Customer Care 1-800-322-1189

Competitors accepted

any retailer in-store/onlineitems sold BY Amazon.com (not third-party Amazon)

Exclusions

marketplaces/third-party/deal sites/auctionsclearanceonline-only couponscompetitor out-of-stock

Yes

WindowWithin 14 days

Where it appliesboth

How to claimnotify within 14 days

📌 Generous: 365 days/year incl. Black Friday; 14-day window.

Last verified: May 29, 2026Official policy ↗