Ashley Furniture Return Policy
Editor-verified return-policy details for Ashley Furniture.
About Ashley Furniture
Chances are you've sat on an Ashley couch without knowing it — they're the biggest furniture manufacturer in the US, and they make a huge chunk of what they sell, which is part of why prices stay reasonable. Sofas, sectionals, beds, dining sets, the whole house. They run their own stores (HomeStores) alongside a busy online shop, so you can poke at things in person or just order from the couch you're trying to replace.
Most people who shop here are furnishing a first apartment or a whole room on a real budget, and Ashley hits that sweet spot of looks-nice-costs-less. The honest catch: quality runs uneven across their lines. Some pieces hold up for years, others feel like the price tag suggests, so it pays to read reviews on the specific item before you commit. Delivery and assembly can also add up, so check the total before you fall in love.
What they sell
- Sofas and sectionals — their bread and butter, lots of reclining and modular options at budget-to-midrange prices
- Bedroom sets — full matching collections (frame, dresser, nightstands) like the Maribel and Bolanburg lines
- Mattresses — their in-house Ashley Sleep and Sierra Sleep (Tempur-style memory foam, hybrids) lines
- Dining tables and sets — farmhouse and counter-height styles that show up in a lot of starter homes
- Recliners and accent chairs — power recliners and the occasional zero-gravity option
Why Ashley Furniture earned a C-
Policy at a glance
- Return window
- 30 days (online/standard shipping)
- Window (days)
- 30 days
- Free returns
- No
- Return shipping cost
- Customer pays return shipping or pickup fees (free only for damaged/defective items)
- Restocking fee
- Not published on official online policy page
- Holiday extension
- No holiday extension
- Non-returnable items
- Final-sale items, clearance items, special orders, monogrammed/personalized items, mattresses/foundations (warranty-controlled only)
- Time-bomb items
- Home-delivered items damaged/defective: must report within 3 business days of delivery; mattresses/foundations: not returnable (manufacturer warranty governs)
- Category
- Furniture
Frequently asked questions
What is Ashley Furniture's return window?
30 days (online/standard shipping)
Does Ashley Furniture offer free returns?
No
How much does Ashley Furniture charge for return shipping?
Customer pays return shipping or pickup fees (free only for damaged/defective items)
Does Ashley Furniture charge a restocking fee?
Not published on official online policy page
Does Ashley Furniture extend its return window for the holidays?
No holiday extension
What items cannot be returned to Ashley Furniture?
Final-sale items, clearance items, special orders, monogrammed/personalized items, mattresses/foundations (warranty-controlled only)
Also known as
ashley homestore, ashleyfurniture.com
Return-policy data is sourced from Ashley Furniture’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on Ashley Furniture’s official site before purchase.