ASOS US Return Policy

28 days (from delivery)

Varies by region

Varies

None

Not specifically extended

Swimwear/underwear (if hygiene seal removed), pierced jewelry, face masks, cosmetics (opened), gift cards

ASOS US gives you 28 days from the date your order is delivered to start a return. That clock starts ticking on delivery day, not the order date, so check your tracking confirmation. Items must be sent back in original condition with all tags still attached — if they arrive looking worn or without tags, ASOS may reject the return and ship the items right back to you. There's no restocking fee, which is a genuine plus. Just don't sit on it: 28 days goes faster than you'd think, especially with online orders.

Since ASOS is a pure online retailer, your order history lives in your account — there's no paper receipt to lose. As long as you're logged into the account the purchase was made on, you can initiate a return through the ASOS website or app without needing a separate receipt. The order record essentially acts as your proof of purchase. If you checked out as a guest, you'd need access to the original confirmation email to look up the order. Either way, keep that email handy just in case.

No — ASOS US does not charge any restocking fee on returned items. Whatever you paid for the item is what you'll get back, assuming the return is accepted. The main thing that can reduce your refund isn't a fee but a rejected return: if items come back worn, damaged, or missing tags, ASOS may refuse the return entirely and send the items back to you. So the real cost risk isn't a restocking fee, it's making sure your return meets their condition requirements before you ship it out.

Generally, no — ASOS requires returned items to be in original, unworn condition with all tags attached. Certain categories have stricter rules: swimwear and underwear cannot be returned if the hygiene seal has been removed, pierced jewelry is non-returnable for hygiene reasons, and cosmetics must be unopened and unused. Face masks and gift cards are also non-returnable. If you've tried something on briefly and it still looks brand new with tags intact, that typically qualifies. But if an item shows clear signs of use, ASOS may reject the return and send it back to you at your expense.

Based on ASOS's publicly available policy, there is no specific holiday return window extension. The standard 28-day return window from delivery applies year-round, including for holiday gifts. This is tighter than many other fashion retailers who offer extended windows for November and December purchases. If you're buying gifts for someone, keep that delivery date in mind — the recipient may have less time than expected to decide whether to keep it. For the most current information on any temporary extensions, check the ASOS help center directly before purchasing.

No — ASOS is an online-only retailer with no physical store locations, so in-store returns are not an option. All returns must be processed through the ASOS website or app and shipped back by mail. Return shipping costs vary depending on your region, so check the returns portal when you initiate your return to see what options and costs apply to your location. Once your return is received and accepted, refunds are typically processed back to your original payment method. Keep your return tracking number until the refund lands in your account.

ASOS does not publicly advertise a dedicated military or veteran discount program. This information is not listed in their publicly available policy documentation. ASOS does run frequent sitewide sales and has a student discount program through Student Beans, but a specific military discount is not something they've publicly confirmed. If you're active duty or a veteran, it's worth checking ID.me or similar verification platforms to see if any partnership exists, but based on available information, don't count on a standing military discount at checkout.

ASOS does not publicly offer a price-match policy, either against their own sale prices after purchase or against competitor pricing. If something you bought drops in price shortly after, there's no documented process to claim the difference. Your best move is to initiate a return within the 28-day window and repurchase at the lower price — just make sure the item is still in returnable condition with tags attached. Also be cautious with final sale items, which are non-returnable, so you won't have that option if a sale item drops further.

Returning an ASOS gift without a receipt is tricky because returns are tied to the original purchaser's account. The person who bought the gift would need to initiate the return through their own ASOS account. As an online-only retailer, ASOS doesn't have a separate gift return process that lets recipients return items independently without involving the buyer's account. If you received a gift and want to return it, your best bet is to contact ASOS customer service directly and explain the situation — they may be able to help, but a formal standalone gift return policy is not publicly documented.

If you receive a defective or damaged item from ASOS, report it as soon as possible — don't wait on this. Go to the ASOS website or app, find the order, and select the option to report a problem or faulty item. For genuinely defective items, ASOS should cover the return shipping cost, unlike standard returns where shipping costs can vary. Document the defect with photos before packaging the item back up. Contact ASOS customer support directly if you run into any friction — a manufacturing fault or item damaged in transit is different from a standard return and should be handled accordingly.