At Home Return Policy
Editor-verified return-policy details for At Home.
About At Home
Picture a warehouse the size of a grocery store, stacked floor to ceiling with throw pillows, fake plants, picture frames, and seasonal decor — that's the At Home experience. They lean hard into volume and low prices, which is how they fill a cart for a fraction of what you'd spend dressing up a room at a pricier home store. It's the place people hit when they're setting up a first apartment, decorating for a holiday, or just want a new look without overthinking the budget.
The trade-off is that it's genuinely a hunt. Inventory shifts constantly and stores aren't always tidy, so what you saw online or last week may be gone, and you'll do some digging to find the good stuff. If you go in expecting a treasure hunt rather than a curated showroom, you'll usually walk out happy. Their Insider Perks program is free and stretches your return window, which is worth grabbing before you buy.
What they sell
- Seasonal and holiday decor — wreaths, ornaments, fall and Halloween stuff that takes over the store months ahead
- Throw pillows, rugs, curtains, and wall art for cheap room makeovers
- Faux plants and greenery, plus pots and planters in every size
- Furniture basics like accent chairs, bookshelves, and patio sets
- Kitchen and dining odds and ends — dishes, glassware, and storage bins
Why At Home earned a B
Policy at a glance
- Return window
- 60 days (90 days for Insider Perks members)
- Window (days)
- 60 days
- Free returns
- Yes for in-store returns; customer pays for mail-in returns
- Return shipping cost
- Free in-store; return shipping label cost deducted from refund for mail-in
- Restocking fee
- Not published
- Holiday extension
- No holiday extension — Christmas merchandise returned after Dec 25 refunded at current price only, even with receipt
- Non-returnable items
- Mattresses, box springs, adjustable sofas, futons, pillows/cushions without tags, pre-cut fabric, 'All Sales Final' items
- Time-bomb items
- None documented on official page
- Category
- Home Goods
Frequently asked questions
What is At Home's return window?
60 days (90 days for Insider Perks members)
Does At Home offer free returns?
Yes for in-store returns; customer pays for mail-in returns
How much does At Home charge for return shipping?
Free in-store; return shipping label cost deducted from refund for mail-in
Does At Home charge a restocking fee?
Not published
Does At Home extend its return window for the holidays?
No holiday extension — Christmas merchandise returned after Dec 25 refunded at current price only, even with receipt
What items cannot be returned to At Home?
Mattresses, box springs, adjustable sofas, futons, pillows/cushions without tags, pre-cut fabric, 'All Sales Final' items
Also known as
athome.com
Return-policy data is sourced from At Home’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on At Home’s official site before purchase.