Build-A-Bear Workshop Return Policy
Editor-verified return-policy details for Build-A-Bear Workshop — last verified Apr 17, 2026.
Standard return policy30 days left on a purchase made today
Policy at a glance
- Return window
- 30 days
- Window (days)
- 30 days
- Free returns
- Yes (in-store)
- Return shipping cost
- Customer pays mail shipping
- Restocking fee
- None
- Holiday extension
- Yes (holiday extension)
- Non-returnable items
- Custom/personalized bears with names, opened scent/sound items, gift cards
- Time-bomb items
- Customized bears final sale
- Category
- Toys
Frequently asked questions
What is Build-A-Bear Workshop's return window?
30 days
Does Build-A-Bear Workshop offer free returns?
Yes (in-store)
How much does Build-A-Bear Workshop charge for return shipping?
Customer pays mail shipping
Does Build-A-Bear Workshop charge a restocking fee?
None
Does Build-A-Bear Workshop extend its return window for the holidays?
Yes (holiday extension)
What items cannot be returned to Build-A-Bear Workshop?
Custom/personalized bears with names, opened scent/sound items, gift cards
Also known as
buildabear.combuild a bear
Return-policy data is sourced from Build-A-Bear Workshop’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on Build-A-Bear Workshop’s official site before purchase.