Burlington Return Policy
Every return window, fee, and holiday extension for Burlington — checked by a human editor and kept current.
Join the free Loyalty Program for a 45-day return window at select stores — and always save your receipt, or you'll get only the lowest selling price.
Policy at a glance
- Return window
- 30 days
- Return shipping
- Not applicable — in-store returns only; Burlington does not accept returns by mail
- Free returns
- Yes — in-store only; no mail/online return option
- Restocking fee
- None
- Holiday extension
- Yes — varies year to year; historically purchases ~Oct 14–Dec 6 returnable through ~Jan 5 (Loyalty members through ~Jan 20)
- Holiday deadline
- Jan 5
- Category
- Off Price Retail
Can’t be returned: Final sale/clearance items, gift cards, worn or used clothing, opened underwear/swimwear/lingerie, used cosmetics and bath products, seasonal items after season ends, items missing original tags or packaging
Time-sensitive items: Jewelry: must be returned to original purchase store only (30 days, 45 for Loyalty members)
Holiday purchase window: Oct 14 → Dec 6
Why Burlington earned a B+
About Burlington
That sign out front says it best: coats. Burlington started life as Burlington Coat Factory, and outerwear is still where they earn their reputation — racks of brand-name jackets at a fraction of department-store prices. But the name dropped "Coat Factory" for a reason. These days it's a full off-price store, the kind where the stock changes constantly and half the fun is hunting for something good.
You're paying way less than retail because Burlington buys overstock and closeouts, then passes the savings on. Shoppers who like a treasure hunt do well here; people who want a specific item in a specific size, less so. Here's the honest catch: inventory is hit-or-miss by store, so what you find online or at one location might be gone the next day. Go in flexible and you'll usually walk out happy.
What they sell
- Coats and outerwear — their original specialty, from puffers to wool to kids' winter gear, often well under mall prices
- Clothing for the whole family — brand-name basics, dresses, and activewear that rotate with whatever they get in
- Baby and kids' stuff — their Baby Depot section covers gear, clothing, and nursery basics
- Shoes and accessories — name-brand sneakers, boots, handbags, and belts at discount
- Home goods — bedding, bath, small decor, and kitchen odds and ends in the off-price style
Frequently asked questions
What is Burlington's return window?
30 days
Does Burlington offer free returns?
Yes — in-store only; no mail/online return option
How much does Burlington charge for return shipping?
Not applicable — in-store returns only; Burlington does not accept returns by mail
Does Burlington charge a restocking fee?
None
Does Burlington extend its return window for the holidays?
Yes — varies year to year; historically purchases ~Oct 14–Dec 6 returnable through ~Jan 5 (Loyalty members through ~Jan 20)
What items cannot be returned to Burlington?
Final sale/clearance items, gift cards, worn or used clothing, opened underwear/swimwear/lingerie, used cosmetics and bath products, seasonal items after season ends, items missing original tags or packaging
Also known as
burlington coat factory, burlington.com
Return-policy data is sourced from Burlington’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on Burlington’s official site before purchase.