Casper Return Policy

100 nights (mattresses)

Yes (free pickup)

Free

None

N/A

Used-beyond-reason mattresses, final sale pillows/sheets

Casper gives you 100 nights to try your mattress — that's roughly three and a half months of actual sleep before you decide. If it's not working for you, you can request a return for a full refund and Casper will schedule a free pickup from your home. No hauling it to a store yourself. Keep in mind that bedding items like pillows and sheets have a much shorter window: just 30 days. So don't let those sit around if you're on the fence. The mattress trial is genuinely one of the more generous in the industry.

Casper's return policy doesn't publicly detail a specific process for returning without a receipt or order confirmation. Since most Casper purchases happen online, your order is tied to your account and email — so logging into casper.com or contacting their support team with the email used at checkout is usually enough to pull up the transaction. If you received the mattress as a gift or have no account access, reach out to Casper's customer service directly. They may ask for the original purchaser's information to verify the order before processing anything.

No, Casper does not charge a restocking fee. If you return a mattress within the 100-night trial window, you get a full refund — no deductions, no penalties, no surprise fees at the end. The pickup is also free, so you're not eating any costs on the way out either. This applies to standard mattress returns. For bedding items like sheets or pillows marked as final sale, returns may not be accepted at all, so check the product listing before you buy if you're not 100% sure.

Yes — and this is actually the whole point of Casper's 100-night trial. You're expected to sleep on the mattress before deciding. You can't test a mattress without using it, so opened and slept-on mattresses are fully eligible for return within the trial window. The exception is mattresses that have been damaged beyond normal use — think significant stains, structural damage caused by misuse, or things clearly outside normal wear. For bedding like pillows and sheets, final sale items are not returnable regardless of whether they've been opened.

Casper does not appear to publish a specific holiday return policy extension. Since the mattress trial is already 100 nights from delivery, holiday purchases made in November or December naturally carry returns well into February or March — so the standard window is fairly accommodating on its own. For bedding and accessories, the 30-day window is shorter, so if you're buying those as holiday gifts, timing matters. If you're shopping for someone else and want flexibility, confirm directly with Casper whether any seasonal extensions apply before completing the purchase.

Casper's return process for mattresses involves free home pickup — a scheduled pickup service comes to you, so there's no need to transport a mattress anywhere. Whether in-store drop-off is available as an alternative option isn't clearly spelled out in their published policy. Casper does have showroom locations and retail partnerships, but those are primarily for testing and buying. If you want to explore an in-store return option, contact Casper's customer support before assuming it's available. The safest path is to initiate the return through casper.com and use the free pickup method they provide.

Casper's publicly available policy data does not confirm a standing military or veteran discount program. Some mattress brands partner with verification platforms like ID.me to offer discounts to active duty, veterans, and first responders — but whether Casper currently participates in such a program is not confirmed in their published policy. Check casper.com directly or contact their support to ask. Casper does run promotional sales periodically, and checking third-party discount aggregators or coupon sites around major holidays may surface active deals that could apply to your purchase.

Casper does not publish a price-match guarantee in their current policy. They sell direct-to-consumer through casper.com as well as through retail partners, and pricing can vary across channels. If you bought a Casper mattress and the price drops shortly after, it's worth contacting their customer support to ask about a price adjustment — some brands honor this informally even without a formal policy. For the best price upfront, check for active sitewide promotions directly on casper.com, as they regularly discount mattresses by meaningful amounts during sales events.

Casper's policy doesn't lay out a specific gift return process for recipients who don't have the original order details. Since returns are typically initiated through the purchaser's account, the cleanest path is to have the gift giver start the return on your behalf, or provide their order number and email to Casper's support team. If that's not possible, contact Casper's customer service directly and explain the situation — they may be able to locate the order and facilitate a return or exchange. Having the delivery address and approximate purchase date on hand will help speed things up.

If your Casper mattress arrives damaged or develops a defect, contact Casper's customer support as soon as possible. For delivery damage, document it with photos right away before using the product. Casper's 100-night return window covers dissatisfaction broadly, but manufacturing defects may also be covered under a separate warranty — Casper mattresses typically come with a 10-year limited warranty for structural issues. Either way, start by reaching out through casper.com with your order details and photos of the issue. Pickup for defective returns is free, and you should be eligible for a replacement or full refund depending on the situation.