Chewy Return Policy

Editor-verified return-policy details for Chewy — last verified Apr 17, 2026.

Generous return policy365 days left on a purchase made today

🔄 365 days to return — generous window.

Thrifle Tip: Chewy often refunds WITHOUT requiring you to send the item back. Customer service widely praised.

Policy at a glance

Return window: 365 days
Window (days): 365 days
Free returns: Yes
Return shipping cost: Free
Restocking fee: None
Holiday extension: Not specifically extended
Non-returnable items: Prescription medications (special process), gift cards
Time-bomb items: Standard 365-day window
Category: Pets

Frequently asked questions

What is Chewy's return window?

365 days

Does Chewy offer free returns?

Yes

How much does Chewy charge for return shipping?

Free

Does Chewy charge a restocking fee?

None

Does Chewy extend its return window for the holidays?

Not specifically extended

What items cannot be returned to Chewy?

Prescription medications (special process), gift cards

Also known as

chewy.comchewy

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Return-policy data is sourced from Chewy’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on Chewy’s official site before purchase.