Return policy comparison · 2026
ApoloSign vs B&H Photo Video
Policy data verified July 21, 2026 (ApoloSign) and April 17, 2026 (B&H Photo Video)
ApoloSign
C+
2.4 / 5.0 · Fair
Winner
B&H Photo Video
A-
3.9 / 5.0 · Very Good
The verdict
B&H Photo Video has the more generous return policy in 2026, grading A- (3.9/5.0) against ApoloSign's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
ApoloSignB&H Photo Video
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| ApoloSign | B&H Photo Video | |
|---|---|---|
| Return window | 30 days (original packaging, factory reset, RMA required) | 30 days |
| Free returns | No - customer pays return shipping (unless defective/damaged/wrong item) | ✓ Yes |
| Restocking fee | — | None typically |
| Return shipping | Customer-paid for non-defect returns; prepaid label for defective/damaged/incorrect items | Customer may pay for mail |
| Holiday extension | — | ✓ Yes (holiday extension typical) |
| Non-returnable | Orders not originating from continental U.S., items missing original packaging/accessories/documentation (subject to partial refund or rejection) | Opened software, consumables, final sale, special order items |
| Watch-out items | — | Standard 30-day window |
ApoloSign tip
Devices must be factory reset with all user data wiped before the return is accepted, and a return authorization is required before shipping anything back - unauthorized returns can be refused.
B&H Photo Video tip
Orthodox Jewish ownership — closed Saturdays. Excellent customer service reputation.
Frequently asked questions
Who has the better return policy, ApoloSign or B&H Photo Video?
B&H Photo Video has the more generous return policy in 2026, grading A- (3.9/5.0) against ApoloSign's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is ApoloSign's return window?
ApoloSign's return window is 30 days (original packaging, factory reset, RMA required).
What is B&H Photo Video's return window?
B&H Photo Video's return window is 30 days.
Does ApoloSign or B&H Photo Video offer free returns?
ApoloSign: No - customer pays return shipping (unless defective/damaged/wrong item). B&H Photo Video: Yes.