Return policy comparison · 2026
Auratherapy vs The Bradford Exchange
Policy data verified July 21, 2026 by the Thrifle team
Auratherapy
B+
3.4 / 5.0 · Good
Winner
The Bradford Exchange
A
4.5 / 5.0 · Excellent
The verdict
The Bradford Exchange has the more generous return policy in 2026, grading A (4.5/5.0) against Auratherapy's B+ (3.4/5.0). It wins 1 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
AuratherapyThe Bradford Exchange
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Auratherapy | The Bradford Exchange | |
|---|---|---|
| Return window | 30 days (satisfaction guarantee, no fixed window published) | ✓ 365 days (satisfaction guarantee; prepaid return label required for free shipping) |
| Free returns | Yes (damaged items only; opened items get free replacement with customer paying shipping) | Yes (with prepaid return label) |
| Restocking fee | — | — |
| Return shipping | Free for damaged/defective items; customer pays shipping for opened-item replacements | Free if using company's prepaid return label; customer pays if using another method |
| Holiday extension | — | — |
| Non-returnable | — | Personalized stationery with customer-caused errors (typos/layout mistakes); items must include all original documents |
| Watch-out items | — | Personalized stationery/checks - 45-day warranty period (vs. 365-day general guarantee) |
Auratherapy tip
Auratherapy has no published day-based return window - it runs an informal 'call us and we'll sort it out' policy, so get the resolution (replacement vs refund) confirmed by phone or email rather than assuming a standard mail-back process.
The Bradford Exchange tip
Always request Bradford Exchange's prepaid return label before shipping back an item - using your own shipping method forfeits reimbursement entirely, and refunds only post to the original payment method after 10-15 business days processing.
Frequently asked questions
Who has the better return policy, Auratherapy or The Bradford Exchange?
The Bradford Exchange has the more generous return policy in 2026, grading A (4.5/5.0) against Auratherapy's B+ (3.4/5.0). It wins 1 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 30-day window (industry standard).
What is Auratherapy's return window?
Auratherapy's return window is 30 days (satisfaction guarantee, no fixed window published).
What is The Bradford Exchange's return window?
The Bradford Exchange's return window is 365 days (satisfaction guarantee; prepaid return label required for free shipping).
Does Auratherapy or The Bradford Exchange offer free returns?
Auratherapy: Yes (damaged items only; opened items get free replacement with customer paying shipping). The Bradford Exchange: Yes (with prepaid return label).