Return policy comparison · 2026
B&H Photo Video vs Marshall
Policy data verified April 17, 2026 (B&H Photo Video) and July 24, 2026 (Marshall)
Winner
B&H Photo Video
A-
3.9 / 5.0 · Very Good
Marshall
B+
3.4 / 5.0 · Good
The verdict
B&H Photo Video has the more generous return policy in 2026, grading A- (3.9/5.0) against Marshall's B+ (3.4/5.0). It wins 1 of 5 scoring axes; the biggest gap is the holiday window: extended holiday window versus no holiday extension.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
B&H Photo VideoMarshall
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| B&H Photo Video | Marshall | |
|---|---|---|
| Return window | 30 days | 30 days from receipt (mint condition, original box) |
| Free returns | Yes | Yes |
| Restocking fee | None typically | None |
| Return shipping | Customer may pay for mail | Free |
| Holiday extension | ✓ Yes (holiday extension typical) | None published |
| Non-returnable | Opened software, consumables, final sale, special order items | None published |
| Watch-out items | Standard 30-day window | — |
B&H Photo Video tip
Orthodox Jewish ownership — closed Saturdays. Excellent customer service reputation.
Marshall tip
There's no exchange option for a different color - you have to return the original for a refund and place a brand new order, so factor in the wait if you're swapping colorways.
Frequently asked questions
Who has the better return policy, B&H Photo Video or Marshall?
B&H Photo Video has the more generous return policy in 2026, grading A- (3.9/5.0) against Marshall's B+ (3.4/5.0). It wins 1 of 5 scoring axes; the biggest gap is the holiday window: extended holiday window versus no holiday extension.
What is B&H Photo Video's return window?
B&H Photo Video's return window is 30 days.
What is Marshall's return window?
Marshall's return window is 30 days from receipt (mint condition, original box).
Does B&H Photo Video or Marshall offer free returns?
B&H Photo Video: Yes. Marshall: Yes.