Return policy comparison · 2026
Big Wall Décor vs Yankee Candle
Policy data verified July 21, 2026 (Big Wall Décor) and July 24, 2026 (Yankee Candle)
Big Wall Décor
C+
2.4 / 5.0 · Fair
Winner
Yankee Candle
A+
5.0 / 5.0 · Exceptional
The verdict
Yankee Candle has the more generous return policy in 2026, grading A+ (5.0/5.0) against Big Wall Décor's C+ (2.4/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
Big Wall DécorYankee Candle
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Big Wall Décor | Yankee Candle | |
|---|---|---|
| Return window | 30 days (resalable condition) | ✓ 1 year / 365 days ('Happiness Guarantee,' any reason; cash refund to original payment method only within first 150 days) |
| Free returns | Yes (prepaid UPS label, eligible domestic orders) | No - fee deducted |
| Restocking fee | 10% deducted from refunds on standard items (waived for damaged/defective/incorrect items) | ✓ None published |
| Return shipping | Free (prepaid UPS label) for eligible domestic returns | Customers mailing back a return are responsible for the cost of shipping the item(s) to Yankee Candle; in-store returns are free. |
| Holiday extension | — | ✓ None published (the standing 1-year window already covers holiday purchases) |
| Non-returnable | Custom artwork and wallpaper, gift cards, hardware kits, items marked Final Sale, installed or altered wallpaper, products no longer in resalable condition | Products purchased from unauthorized sellers or unauthorized internet sites are excluded from the Happiness Guarantee; gifts can only be returned by the original purchaser, not the recipient |
| Watch-out items | — | Refunds to the original payment method are only available within 150 days of purchase; after that, even though the 1-year Happiness Guarantee window is still open, you can only get a gift card or a check. |
Big Wall Décor tip
The 10% restocking fee applies to ordinary change-of-mind returns, so it's worth confirming an item isn't final sale or custom-printed before ordering since those categories are excluded entirely from returns.
Yankee Candle tip
The 'Happiness Guarantee' covers a full year even if you simply change your mind, longer than almost any other home-goods retailer — but wait past the first five months and you'll get store credit or a check instead of cash back to your card.
Frequently asked questions
Who has the better return policy, Big Wall Décor or Yankee Candle?
Yankee Candle has the more generous return policy in 2026, grading A+ (5.0/5.0) against Big Wall Décor's C+ (2.4/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 30-day window (industry standard).
What is Big Wall Décor's return window?
Big Wall Décor's return window is 30 days (resalable condition).
What is Yankee Candle's return window?
Yankee Candle's return window is 1 year / 365 days ('Happiness Guarantee,' any reason; cash refund to original payment method only within first 150 days).
Does Big Wall Décor or Yankee Candle offer free returns?
Big Wall Décor: Yes (prepaid UPS label, eligible domestic orders). Yankee Candle: No - fee deducted.