Return policy comparison · 2026
Bluemercury vs Chillhouse
Policy data verified July 21, 2026 by the Thrifle team
Winner
Bluemercury
A-
4.0 / 5.0 · Very Good
Chillhouse
C
1.8 / 5.0 · Mediocre
The verdict
Bluemercury has the more generous return policy in 2026, grading A- (4.0/5.0) against Chillhouse's C (1.8/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 14-day window (very tight).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
BluemercuryChillhouse
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Bluemercury | Chillhouse | |
|---|---|---|
| Return window | ✓ 90 days (original payment method; gift card only after 90 days) | 14 days from receipt (unopened, RA required) |
| Free returns | ✓ Yes | No - shipping costs deducted from refund |
| Restocking fee | — | — |
| Return shipping | — | Pre-paid label provided but shipping cost deducted from refund on online orders |
| Holiday extension | — | — |
| Non-returnable | — | Edible products, nail polish, facial tools, merchandise (final sale items), intimate items |
| Watch-out items | — | — |
Bluemercury tip
Exchanges can only be done in-store, not by mail, so mail-in returns are refund-only even if you wanted a swap; after 90 days a refund converts to store credit (gift card) instead of cash back to your card.
Chillhouse tip
You must request a Return Authorization (RA) number within 14 days of receipt, then actually ship the item back within 7 days of getting the RA - missing that second, shorter shipping deadline forfeits the return even if you started the process in time.
Frequently asked questions
Who has the better return policy, Bluemercury or Chillhouse?
Bluemercury has the more generous return policy in 2026, grading A- (4.0/5.0) against Chillhouse's C (1.8/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 14-day window (very tight).
What is Bluemercury's return window?
Bluemercury's return window is 90 days (original payment method; gift card only after 90 days).
What is Chillhouse's return window?
Chillhouse's return window is 14 days from receipt (unopened, RA required).
Does Bluemercury or Chillhouse offer free returns?
Bluemercury: Yes. Chillhouse: No - shipping costs deducted from refund.