Return policy comparison · 2026
Bluemercury vs KLEOS+KLEA
Policy data verified July 21, 2026 (Bluemercury) and July 24, 2026 (KLEOS+KLEA)
Winner
Bluemercury
A-
4.0 / 5.0 · Very Good
KLEOS+KLEA
B-
2.9 / 5.0 · Fair
The verdict
Bluemercury has the more generous return policy in 2026, grading A- (4.0/5.0) against KLEOS+KLEA's B- (2.9/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
BluemercuryKLEOS+KLEA
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Bluemercury | KLEOS+KLEA | |
|---|---|---|
| Return window | ✓ 90 days (original payment method; gift card only after 90 days) | 30 days (satisfaction guarantee) |
| Free returns | ✓ Yes | — |
| Restocking fee | — | — |
| Return shipping | — | — |
| Holiday extension | — | None published |
| Non-returnable | — | Items purchased from a third-party retailer/partner (must go through that seller instead) |
| Watch-out items | — | — |
Bluemercury tip
Exchanges can only be done in-store, not by mail, so mail-in returns are refund-only even if you wanted a swap; after 90 days a refund converts to store credit (gift card) instead of cash back to your card.
Frequently asked questions
Who has the better return policy, Bluemercury or KLEOS+KLEA?
Bluemercury has the more generous return policy in 2026, grading A- (4.0/5.0) against KLEOS+KLEA's B- (2.9/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
What is Bluemercury's return window?
Bluemercury's return window is 90 days (original payment method; gift card only after 90 days).
What is KLEOS+KLEA's return window?
KLEOS+KLEA's return window is 30 days (satisfaction guarantee).
Does Bluemercury or KLEOS+KLEA offer free returns?
Bluemercury: Yes. KLEOS+KLEA: see full policy.