Return policy comparison · 2026
Bluemercury vs Viviscal
Policy data verified July 21, 2026 (Bluemercury) and July 24, 2026 (Viviscal)
Winner
Bluemercury
A-
4.0 / 5.0 · Very Good
Viviscal
B-
2.9 / 5.0 · Fair
The verdict
Bluemercury has the more generous return policy in 2026, grading A- (4.0/5.0) against Viviscal's B- (2.9/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
BluemercuryViviscal
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Bluemercury | Viviscal | |
|---|---|---|
| Return window | ✓ 90 days (original payment method; gift card only after 90 days) | 30 days (unused, original packaging) |
| Free returns | ✓ Yes | — |
| Restocking fee | — | None |
| Return shipping | — | Not specified in the published policy |
| Holiday extension | — | None published |
| Non-returnable | — | Products purchased at retail stores must be returned to the original store, not through the website |
| Watch-out items | — | — |
Bluemercury tip
Exchanges can only be done in-store, not by mail, so mail-in returns are refund-only even if you wanted a swap; after 90 days a refund converts to store credit (gift card) instead of cash back to your card.
Viviscal tip
If you bought a bottle at a pharmacy or retail counter rather than viviscal.com, the online returns team can't process it - you're stuck going back to wherever you actually paid for it.
Frequently asked questions
Who has the better return policy, Bluemercury or Viviscal?
Bluemercury has the more generous return policy in 2026, grading A- (4.0/5.0) against Viviscal's B- (2.9/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
What is Bluemercury's return window?
Bluemercury's return window is 90 days (original payment method; gift card only after 90 days).
What is Viviscal's return window?
Viviscal's return window is 30 days (unused, original packaging).
Does Bluemercury or Viviscal offer free returns?
Bluemercury: Yes. Viviscal: see full policy.