Return policy comparison · 2026
ContactsDirect vs Create Wellness
Policy data verified July 24, 2026 by the Thrifle team
Winner
ContactsDirect
A
4.2 / 5.0 · Excellent
Create Wellness
C
1.9 / 5.0 · Mediocre
The verdict
ContactsDirect has the more generous return policy in 2026, grading A (4.2/5.0) against Create Wellness's C (1.9/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
ContactsDirectCreate Wellness
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| ContactsDirect | Create Wellness | |
|---|---|---|
| Return window | ✓ 6 months (unopened boxes) | 30 days (damaged, incorrect, or unsatisfactory orders only) |
| Free returns | ✓ Yes | No - fee deducted |
| Restocking fee | ✓ None | Not specified |
| Return shipping | Free (prepaid return label provided) | Not specified on the policy page; company handles case-by-case |
| Holiday extension | None published | — |
| Non-returnable | Opened boxes, damaged or defaced boxes, boxes with writing on them | All gummy supplement products (unopened or sealed) cannot be physically returned due to ingestible-safety rules |
| Watch-out items | — | — |
ContactsDirect tip
The 6-month window is unusually generous for contacts — most competitors cap returns at 30-90 days — but it only applies to unopened boxes, so don't crack open a box you might want to return.
Create Wellness tip
Buying through Amazon locks you into a replacement-only outcome - Create Wellness won't refund those orders directly, so if you want cash back, buy from their own site instead.
Frequently asked questions
Who has the better return policy, ContactsDirect or Create Wellness?
ContactsDirect has the more generous return policy in 2026, grading A (4.2/5.0) against Create Wellness's C (1.9/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is ContactsDirect's return window?
ContactsDirect's return window is 6 months (unopened boxes).
What is Create Wellness's return window?
Create Wellness's return window is 30 days (damaged, incorrect, or unsatisfactory orders only).
Does ContactsDirect or Create Wellness offer free returns?
ContactsDirect: Yes. Create Wellness: No - fee deducted.