Return policy comparison · 2026
ContactsDirect vs Lemme
Policy data verified July 24, 2026 by the Thrifle team
Winner
ContactsDirect
A
4.2 / 5.0 · Excellent
Lemme
D+
1.0 / 5.0 · Poor
The verdict
ContactsDirect has the more generous return policy in 2026, grading A (4.2/5.0) against Lemme's D+ (1.0/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 180-day window (very generous) versus window not published.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
ContactsDirectLemme
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| ContactsDirect | Lemme | |
|---|---|---|
| Return window | ✓ 6 months (unopened boxes) | No returns (all sales final - quality/safety protocol) |
| Free returns | ✓ Yes | No - fee deducted |
| Restocking fee | ✓ None | Not applicable |
| Return shipping | Free (prepaid return label provided) | Not applicable - no returns accepted |
| Holiday extension | None published | None published |
| Non-returnable | Opened boxes, damaged or defaced boxes, boxes with writing on them | All products |
| Watch-out items | — | — |
ContactsDirect tip
The 6-month window is unusually generous for contacts — most competitors cap returns at 30-90 days — but it only applies to unopened boxes, so don't crack open a box you might want to return.
Lemme tip
There's no formal return process, but Lemme does say to email customer support about product issues - a genuine quality complaint may still get you a resolution even without a stated refund policy.
Frequently asked questions
Who has the better return policy, ContactsDirect or Lemme?
ContactsDirect has the more generous return policy in 2026, grading A (4.2/5.0) against Lemme's D+ (1.0/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 180-day window (very generous) versus window not published.
What is ContactsDirect's return window?
ContactsDirect's return window is 6 months (unopened boxes).
What is Lemme's return window?
Lemme's return window is No returns (all sales final - quality/safety protocol).
Does ContactsDirect or Lemme offer free returns?
ContactsDirect: Yes. Lemme: No - fee deducted.