Return policy comparison · 2026
ContactsDirect vs nbpure
Policy data verified July 24, 2026 by the Thrifle team
Winner
ContactsDirect
A
4.2 / 5.0 · Excellent
nbpure
B-
2.7 / 5.0 · Fair
The verdict
ContactsDirect has the more generous return policy in 2026, grading A (4.2/5.0) against nbpure's B- (2.7/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
ContactsDirectnbpure
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| ContactsDirect | nbpure | |
|---|---|---|
| Return window | ✓ 6 months (unopened boxes) | 60 days |
| Free returns | ✓ Yes | No - fee deducted |
| Restocking fee | None | None |
| Return shipping | Free (prepaid return label provided) | All shipping-related costs - original, return, customs, duties - are non-refundable |
| Holiday extension | None published | None published |
| Non-returnable | Opened boxes, damaged or defaced boxes, boxes with writing on them | None published beyond shipping-cost exclusions |
| Watch-out items | — | — |
ContactsDirect tip
The 6-month window is unusually generous for contacts — most competitors cap returns at 30-90 days — but it only applies to unopened boxes, so don't crack open a box you might want to return.
nbpure tip
Report damaged or defective items immediately upon receipt - the standard 60-day return only covers change-of-mind returns, not quality complaints reported later.
Frequently asked questions
Who has the better return policy, ContactsDirect or nbpure?
ContactsDirect has the more generous return policy in 2026, grading A (4.2/5.0) against nbpure's B- (2.7/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is ContactsDirect's return window?
ContactsDirect's return window is 6 months (unopened boxes).
What is nbpure's return window?
nbpure's return window is 60 days.
Does ContactsDirect or nbpure offer free returns?
ContactsDirect: Yes. nbpure: No - fee deducted.