Return policy comparison · 2026
ContactsDirect vs Relief Factor
Policy data verified July 24, 2026 by the Thrifle team
Winner
ContactsDirect
A
4.2 / 5.0 · Excellent
Relief Factor
B+
3.7 / 5.0 · Good
The verdict
ContactsDirect has the more generous return policy in 2026, grading A (4.2/5.0) against Relief Factor's B+ (3.7/5.0). It wins 1 of 5 scoring axes; the biggest gap is the return window: 180-day window (very generous) versus 60-day window (decent).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
ContactsDirectRelief Factor
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| ContactsDirect | Relief Factor | |
|---|---|---|
| Return window | ✓ 6 months (unopened boxes) | 60 days (from receipt) |
| Free returns | Yes | Yes (if refused unopened) |
| Restocking fee | None | None |
| Return shipping | Free (prepaid return label provided) | Not refundable if you ship the return back yourself; free if you mark an unopened shipment 'REFUSED' at delivery |
| Holiday extension | None published | None published |
| Non-returnable | Opened boxes, damaged or defaced boxes, boxes with writing on them | Products that are opened, damaged, or defaced |
| Watch-out items | — | — |
ContactsDirect tip
The 6-month window is unusually generous for contacts — most competitors cap returns at 30-90 days — but it only applies to unopened boxes, so don't crack open a box you might want to return.
Relief Factor tip
If a shipment shows up and you already know you're canceling, just mark the unopened package 'REFUSED' and hand it back to the carrier or drop it at the post office - that skips return postage costs entirely, versus mailing it back yourself.
Frequently asked questions
Who has the better return policy, ContactsDirect or Relief Factor?
ContactsDirect has the more generous return policy in 2026, grading A (4.2/5.0) against Relief Factor's B+ (3.7/5.0). It wins 1 of 5 scoring axes; the biggest gap is the return window: 180-day window (very generous) versus 60-day window (decent).
What is ContactsDirect's return window?
ContactsDirect's return window is 6 months (unopened boxes).
What is Relief Factor's return window?
Relief Factor's return window is 60 days (from receipt).
Does ContactsDirect or Relief Factor offer free returns?
ContactsDirect: Yes. Relief Factor: Yes (if refused unopened).