Return policy comparison · 2026
ContactsDirect vs ResetSmile
Policy data verified July 24, 2026 by the Thrifle team
Winner
ContactsDirect
A
4.2 / 5.0 · Excellent
ResetSmile
C-
1.5 / 5.0 · Below Average
The verdict
ContactsDirect has the more generous return policy in 2026, grading A (4.2/5.0) against ResetSmile's C- (1.5/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 180-day window (very generous) versus window not published.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
ContactsDirectResetSmile
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| ContactsDirect | ResetSmile | |
|---|---|---|
| Return window | ✓ 6 months (unopened boxes) | No returns (custom dental device - all sales final) |
| Free returns | ✓ Yes | No - fee deducted |
| Restocking fee | None | None |
| Return shipping | Free (prepaid return label provided) | Not applicable; custom-fit devices are non-refundable once fabricated |
| Holiday extension | None published | None published |
| Non-returnable | Opened boxes, damaged or defaced boxes, boxes with writing on them | Custom-fabricated removable partial dentures and impression kits once processed |
| Watch-out items | — | — |
ContactsDirect tip
The 6-month window is unusually generous for contacts — most competitors cap returns at 30-90 days — but it only applies to unopened boxes, so don't crack open a box you might want to return.
ResetSmile tip
Because each device is molded to your own impression, there's no changing your mind after it ships - if the fit is off, contact them fast, since adjustments (not refunds) are the usual remedy.
Frequently asked questions
Who has the better return policy, ContactsDirect or ResetSmile?
ContactsDirect has the more generous return policy in 2026, grading A (4.2/5.0) against ResetSmile's C- (1.5/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 180-day window (very generous) versus window not published.
What is ContactsDirect's return window?
ContactsDirect's return window is 6 months (unopened boxes).
What is ResetSmile's return window?
ResetSmile's return window is No returns (custom dental device - all sales final).
Does ContactsDirect or ResetSmile offer free returns?
ContactsDirect: Yes. ResetSmile: No - fee deducted.