Return policy comparison · 2026
ContactsDirect vs SuperSmart
Policy data verified July 24, 2026 by the Thrifle team
Winner
ContactsDirect
A
4.2 / 5.0 · Excellent
SuperSmart
B+
3.5 / 5.0 · Good
The verdict
ContactsDirect has the more generous return policy in 2026, grading A (4.2/5.0) against SuperSmart's B+ (3.5/5.0). It wins 1 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
ContactsDirectSuperSmart
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| ContactsDirect | SuperSmart | |
|---|---|---|
| Return window | 6 months (unopened boxes) | ✓ 1 year (unrestricted) |
| Free returns | ✓ Yes | No - customer pays return shipping |
| Restocking fee | None | None published |
| Return shipping | Free (prepaid return label provided) | Customer pays return shipping costs, except when the return is due to a SuperSmart error. |
| Holiday extension | None published | None published |
| Non-returnable | Opened boxes, damaged or defaced boxes, boxes with writing on them | None published |
| Watch-out items | — | — |
ContactsDirect tip
The 6-month window is unusually generous for contacts — most competitors cap returns at 30-90 days — but it only applies to unopened boxes, so don't crack open a box you might want to return.
SuperSmart tip
A full year to return supplements you didn't like or didn't finish is unusually generous for this category - most vitamin brands cap returns at 30 days, so there's little downside to trying something here.
Frequently asked questions
Who has the better return policy, ContactsDirect or SuperSmart?
ContactsDirect has the more generous return policy in 2026, grading A (4.2/5.0) against SuperSmart's B+ (3.5/5.0). It wins 1 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is ContactsDirect's return window?
ContactsDirect's return window is 6 months (unopened boxes).
What is SuperSmart's return window?
SuperSmart's return window is 1 year (unrestricted).
Does ContactsDirect or SuperSmart offer free returns?
ContactsDirect: Yes. SuperSmart: No - customer pays return shipping.