Return policy comparison · 2026
ContactsDirect vs Zuma Nutrition
Policy data verified July 24, 2026 by the Thrifle team
Winner
ContactsDirect
A
4.2 / 5.0 · Excellent
Zuma Nutrition
C+
2.4 / 5.0 · Fair
The verdict
ContactsDirect has the more generous return policy in 2026, grading A (4.2/5.0) against Zuma Nutrition's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
ContactsDirectZuma Nutrition
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| ContactsDirect | Zuma Nutrition | |
|---|---|---|
| Return window | ✓ 6 months (unopened boxes) | 30 days from order date (unopened product only) |
| Free returns | ✓ Yes | No - fee deducted |
| Restocking fee | None | None published |
| Return shipping | Free (prepaid return label provided) | Buyer pays for the return shipping label; Zuma does not refund original outbound shipping unless the wrong product was sent |
| Holiday extension | None published | — |
| Non-returnable | Opened boxes, damaged or defaced boxes, boxes with writing on them | Opened products; orders returned without a receipt and order number included in the package |
| Watch-out items | — | EU/UK customers have a 14-day right of withdrawal on sealed items, which is forfeited once the product is opened |
ContactsDirect tip
The 6-month window is unusually generous for contacts — most competitors cap returns at 30-90 days — but it only applies to unopened boxes, so don't crack open a box you might want to return.
Zuma Nutrition tip
Keep the bottle sealed until you're sure you'll use it — the entire refund policy hinges on the product being unopened, and Zuma states all refunds are ultimately at the company's discretion even within the 30-day window.
Frequently asked questions
Who has the better return policy, ContactsDirect or Zuma Nutrition?
ContactsDirect has the more generous return policy in 2026, grading A (4.2/5.0) against Zuma Nutrition's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is ContactsDirect's return window?
ContactsDirect's return window is 6 months (unopened boxes).
What is Zuma Nutrition's return window?
Zuma Nutrition's return window is 30 days from order date (unopened product only).
Does ContactsDirect or Zuma Nutrition offer free returns?
ContactsDirect: Yes. Zuma Nutrition: No - fee deducted.