Return policy comparison · 2026
DIBS Beauty vs K18
Policy data verified July 24, 2026 by the Thrifle team
DIBS Beauty
C+
2.4 / 5.0 · Fair
Winner
K18
A-
4.0 / 5.0 · Very Good
The verdict
K18 has the more generous return policy in 2026, grading A- (4.0/5.0) against DIBS Beauty's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
DIBS BeautyK18
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| DIBS Beauty | K18 | |
|---|---|---|
| Return window | 30 days | ✓ 90 days (direct website purchases only) |
| Free returns | No - shipping charges non-refundable | ✓ Yes |
| Restocking fee | None published | None |
| Return shipping | Shipping charges are not refunded | — |
| Holiday extension | — | None published |
| Non-returnable | None published | Products bought at partner salons (must go back to that salon, not K18 directly) |
| Watch-out items | — | — |
DIBS Beauty tip
The public policy is thin on specifics beyond the 30-day window, so email support directly for anything unusual, like an opened product or a gift return — there's no published exceptions list to fall back on.
K18 tip
This generous 90-day window only covers orders placed directly on k18hair.com — if you bought it at your salon, K18 corporate won't take it back, you have to go through the salon itself.
Frequently asked questions
Who has the better return policy, DIBS Beauty or K18?
K18 has the more generous return policy in 2026, grading A- (4.0/5.0) against DIBS Beauty's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is DIBS Beauty's return window?
DIBS Beauty's return window is 30 days.
What is K18's return window?
K18's return window is 90 days (direct website purchases only).
Does DIBS Beauty or K18 offer free returns?
DIBS Beauty: No - shipping charges non-refundable. K18: Yes.