Return policy comparison · 2026
FreedomPop vs KnowRoaming
Policy data verified July 24, 2026 by the Thrifle team
FreedomPop
D
0.8 / 5.0 · Poor
Winner
KnowRoaming
B+
3.5 / 5.0 · Good
The verdict
KnowRoaming has the more generous return policy in 2026, grading B+ (3.5/5.0) against FreedomPop's D (0.8/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 7-day window (very tight).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
FreedomPopKnowRoaming
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| FreedomPop | KnowRoaming | |
|---|---|---|
| Return window | 7 days (unused/undamaged) | ✓ 90 days (unused/unactivated data plans full refund; activated plans discretionary) |
| Free returns | No - fee deducted | — |
| Restocking fee | 20% restocking fee plus a $25 handling fee on device and accessory refunds; a $25 handling fee also applies to refused or undelivered shipments | ✓ None (digital eSIM product) |
| Return shipping | Customer pays return shipping for devices and accessories; SIM/plan returns don't require shipping back | — |
| Holiday extension | None published | None published |
| Non-returnable | Original shipping and handling charges, activated or applied products, airtime once used | Activated data plans that have used more than 2% of data are not guaranteed a refund; refunds denied for repeated refund requests, Terms of Service violations, or fraud |
| Watch-out items | Defective products with physical damage must be reported within 7 days | Refund requests must be made within 90 days of purchase - no refunds once the plan's validity period expires |
FreedomPop tip
Don't activate a SIM or plan if there's any chance you'll want a refund - any used portion of a plan voids the refund entirely, and devices carry a hefty 20% plus $25 combined restocking and handling fee even when eligible.
KnowRoaming tip
Refunds on an activated eSIM plan are entirely discretionary - your best shot at getting money back once you've started using it is staying under 2% of your data allowance or documenting an actual service outage.
Frequently asked questions
Who has the better return policy, FreedomPop or KnowRoaming?
KnowRoaming has the more generous return policy in 2026, grading B+ (3.5/5.0) against FreedomPop's D (0.8/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 7-day window (very tight).
What is FreedomPop's return window?
FreedomPop's return window is 7 days (unused/undamaged).
What is KnowRoaming's return window?
KnowRoaming's return window is 90 days (unused/unactivated data plans full refund; activated plans discretionary).
Does FreedomPop or KnowRoaming offer free returns?
FreedomPop: No - fee deducted. KnowRoaming: see full policy.