Return policy comparison · 2026
Funko vs HearthSong
Policy data verified July 24, 2026 by the Thrifle team
Funko
C+
2.4 / 5.0 · Fair
Winner
HearthSong
B+
3.4 / 5.0 · Good
The verdict
HearthSong has the more generous return policy in 2026, grading B+ (3.4/5.0) against Funko's C+ (2.4/5.0). It wins 1 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
FunkoHearthSong
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Funko | HearthSong | |
|---|---|---|
| Return window | 30 days (unworn/unused, original tags/packaging) | 30 days (100% satisfaction) |
| Free returns | Yes (prepaid label, cost not reimbursed if final restocking fee applies) | Yes (most items) |
| Restocking fee | 20% restocking fee if the item is shipped back more than 30 days after the return label was issued. | ✓ None |
| Return shipping | Free prepaid UPS return label provided; original and return shipping costs are not reimbursed as part of the refund. | Free for most items; bulky/heavy items charged $9.95-$69.95 return shipping by weight tier (0-25 lbs $9.95, 25.01-50 lbs $19.95, 50.01-100 lbs $49.95, over 100 lbs $69.95) |
| Holiday extension | None published | None published |
| Non-returnable | Merchandise bought in Funko retail stores (can't be returned or exchanged online), items marked Final Sale or certain Exclusives, bulk purchases of 6+ of the same item, Digital Pop! redemptions, Pop! Yourself custom items, and all international orders to Canada and Mexico (final sale) | Personalized items, food, live plants; items from Balu Organics or AeroMax Toys once opened; no returns accepted from Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands |
| Watch-out items | — | — |
Funko tip
Ordered 6 or more of the same figure? That purchase becomes non-returnable by policy, so split large multi-unit orders if there's any chance you'll need to send some back.
HearthSong tip
Heavy items like play structures or furniture carry a real return-shipping fee based on weight — up to $69.95 for anything over 100 lbs — so be sure before ordering anything bulky.
Frequently asked questions
Who has the better return policy, Funko or HearthSong?
HearthSong has the more generous return policy in 2026, grading B+ (3.4/5.0) against Funko's C+ (2.4/5.0). It wins 1 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
What is Funko's return window?
Funko's return window is 30 days (unworn/unused, original tags/packaging).
What is HearthSong's return window?
HearthSong's return window is 30 days (100% satisfaction).
Does Funko or HearthSong offer free returns?
Funko: Yes (prepaid label, cost not reimbursed if final restocking fee applies). HearthSong: Yes (most items).