Return policy comparison · 2026
Garage vs PrettyLittleThing
Policy data verified July 24, 2026 by the Thrifle team
Winner
Garage
A-
3.9 / 5.0 · Very Good
PrettyLittleThing
B-
2.6 / 5.0 · Fair
The verdict
Garage has the more generous return policy in 2026, grading A- (3.9/5.0) against PrettyLittleThing's B- (2.6/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
GaragePrettyLittleThing
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Garage | PrettyLittleThing | |
|---|---|---|
| Return window | ✓ 30 days (free mail or in-store return) | 21 days (from delivery) |
| Free returns | ✓ Yes | No - $14.99 fee deducted |
| Restocking fee | None published | None published, but refund value can be reduced if an item shows signs of wear |
| Return shipping | Free - prepaid return label provided for mail returns. | $14.99 per parcel deducted from your refund |
| Holiday extension | Merchandise purchased in the November-December holiday window is typically extended for return/exchange until January 10 of the following year, with gift-receipt purchases exchangeable or refundable to store gift card on the same extended timeline. | Orders placed roughly between early November and early January typically get an extended window running through January 5 |
| Non-returnable | In-store purchases cannot be returned by mail (in-store exchange only), and Save The Sale purchases (ordered in-store, shipped to you) must be returned in-store rather than by mail | Pierced jewelry with packaging removed, underwear/swimwear/fashion facemasks with hygiene seal removed, opened or used beauty products, shoes worn outside |
| Watch-out items | — | — |
Garage tip
Paid with cash or debit in-store for a Save The Sale order? If something's wrong with it, know upfront that the refund comes back as an electronic gift card, not cash to your account.
PrettyLittleThing tip
Choose store credit instead of a cash refund and PLT adds an extra 10% to the value — worth it if you know you'll order again, but it doesn't apply to gift-card purchases or faulty items.
Frequently asked questions
Who has the better return policy, Garage or PrettyLittleThing?
Garage has the more generous return policy in 2026, grading A- (3.9/5.0) against PrettyLittleThing's B- (2.6/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is Garage's return window?
Garage's return window is 30 days (free mail or in-store return).
What is PrettyLittleThing's return window?
PrettyLittleThing's return window is 21 days (from delivery).
Does Garage or PrettyLittleThing offer free returns?
Garage: Yes. PrettyLittleThing: No - $14.99 fee deducted.