Return policy comparison · 2026
Hartmann vs Norma Kamali
Policy data verified July 24, 2026 by the Thrifle team
Winner
Hartmann
A-
4.0 / 5.0 · Very Good
Norma Kamali
C+
2.4 / 5.0 · Fair
The verdict
Hartmann has the more generous return policy in 2026, grading A- (4.0/5.0) against Norma Kamali's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
HartmannNorma Kamali
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Hartmann | Norma Kamali | |
|---|---|---|
| Return window | ✓ 90 days (unused, tags/packaging intact) | 30 days (from delivery, full price items) |
| Free returns | ✓ Yes | No - $8.95 fee deducted |
| Restocking fee | None | None beyond the $8.95 label deduction |
| Return shipping | Free - prepaid return labels provided | $8.95 deducted from your refund if you use the provided prepaid FedEx label (domestic only). International customers pay all their own return shipping costs, and shipping fees are never refunded. |
| Holiday extension | None published | None published |
| Non-returnable | None published | Final sale/discounted items, vintage items, NORMALIFE items, beauty/cosmetics/culinary/health/wellness products, worn or altered clothing, items without tags attached |
| Watch-out items | damaged or incorrect merchandise claims must be reported within 60 days of ship date | — |
Hartmann tip
Hartmann doesn't do direct exchanges — if you need a different size or color, you have to return for a refund and place a brand-new order, so don't expect a simple swap.
Norma Kamali tip
Skip trying anything on with perfume or deodorant applied - the policy explicitly calls this out, and returns showing scent transfer risk getting rejected as "worn" even if you only tried it on once.
Frequently asked questions
Who has the better return policy, Hartmann or Norma Kamali?
Hartmann has the more generous return policy in 2026, grading A- (4.0/5.0) against Norma Kamali's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is Hartmann's return window?
Hartmann's return window is 90 days (unused, tags/packaging intact).
What is Norma Kamali's return window?
Norma Kamali's return window is 30 days (from delivery, full price items).
Does Hartmann or Norma Kamali offer free returns?
Hartmann: Yes. Norma Kamali: No - $8.95 fee deducted.