Return policy comparison · 2026
K18 vs Ole Henriksen
Policy data verified July 24, 2026 by the Thrifle team
Winner
K18
A-
4.0 / 5.0 · Very Good
Ole Henriksen
B+
3.4 / 5.0 · Good
The verdict
K18 has the more generous return policy in 2026, grading A- (4.0/5.0) against Ole Henriksen's B+ (3.4/5.0). It wins 1 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
K18Ole Henriksen
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| K18 | Ole Henriksen | |
|---|---|---|
| Return window | ✓ 90 days (direct website purchases only) | 30 days |
| Free returns | Yes | Yes |
| Restocking fee | None | None published |
| Return shipping | — | Free prepaid returns for all US orders; the original shipping charge is not refunded. |
| Holiday extension | None published | None published |
| Non-returnable | Products bought at partner salons (must go back to that salon, not K18 directly) | Items not purchased directly on olehenriksen.com (must be returned to the original retailer, e.g. Sephora or Ulta) |
| Watch-out items | — | — |
K18 tip
This generous 90-day window only covers orders placed directly on k18hair.com — if you bought it at your salon, K18 corporate won't take it back, you have to go through the salon itself.
Ole Henriksen tip
Bought it at Sephora or Ulta instead of Ole Henriksen's own site? You'll need to return it to that retailer — the brand's free prepaid label only works for direct purchases.
Frequently asked questions
Who has the better return policy, K18 or Ole Henriksen?
K18 has the more generous return policy in 2026, grading A- (4.0/5.0) against Ole Henriksen's B+ (3.4/5.0). It wins 1 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
What is K18's return window?
K18's return window is 90 days (direct website purchases only).
What is Ole Henriksen's return window?
Ole Henriksen's return window is 30 days.
Does K18 or Ole Henriksen offer free returns?
K18: Yes. Ole Henriksen: Yes.