Return policy comparison · 2026
K18 vs ROMP
Policy data verified July 24, 2026 by the Thrifle team
Winner
K18
A-
4.0 / 5.0 · Very Good
ROMP
C-
1.5 / 5.0 · Below Average
The verdict
K18 has the more generous return policy in 2026, grading A- (4.0/5.0) against ROMP's C- (1.5/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus window not published.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
K18ROMP
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| K18 | ROMP | |
|---|---|---|
| Return window | ✓ 90 days (direct website purchases only) | No returns (hygiene, sealed intimate products) |
| Free returns | ✓ Yes | No |
| Restocking fee | None | None (no returns program) |
| Return shipping | — | N/A - returns not accepted once packaging seal is broken |
| Holiday extension | None published | None published |
| Non-returnable | Products bought at partner salons (must go back to that salon, not K18 directly) | All products once the packaging seal is broken, due to the intimate nature of the items |
| Watch-out items | — | — |
K18 tip
This generous 90-day window only covers orders placed directly on k18hair.com — if you bought it at your salon, K18 corporate won't take it back, you have to go through the salon itself.
ROMP tip
There's no refund path once a box is opened, but the 2-year warranty covers real mechanical failures - keep a photo of your receipt on hand, since WOW requires it for any warranty claim.
Frequently asked questions
Who has the better return policy, K18 or ROMP?
K18 has the more generous return policy in 2026, grading A- (4.0/5.0) against ROMP's C- (1.5/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus window not published.
What is K18's return window?
K18's return window is 90 days (direct website purchases only).
What is ROMP's return window?
ROMP's return window is No returns (hygiene, sealed intimate products).
Does K18 or ROMP offer free returns?
K18: Yes. ROMP: No.