Return policy comparison · 2026
K18 vs Simpletics
Policy data verified July 24, 2026 by the Thrifle team
Winner
K18
A-
4.0 / 5.0 · Very Good
Simpletics
B+
3.4 / 5.0 · Good
The verdict
K18 has the more generous return policy in 2026, grading A- (4.0/5.0) against Simpletics's B+ (3.4/5.0). It wins 1 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
K18Simpletics
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| K18 | Simpletics | |
|---|---|---|
| Return window | ✓ 90 days (direct website purchases only) | 30 days (unworn/unused, tags attached); 14 days for EU customers |
| Free returns | Yes | Yes |
| Restocking fee | None | None |
| Return shipping | — | Free - return label provided upon approval |
| Holiday extension | None published | None published |
| Non-returnable | Products bought at partner salons (must go back to that salon, not K18 directly) | Perishable goods, custom or personalized products, personal care and beauty items, hazardous materials, sale items, gift cards |
| Watch-out items | — | — |
K18 tip
This generous 90-day window only covers orders placed directly on k18hair.com — if you bought it at your salon, K18 corporate won't take it back, you have to go through the salon itself.
Simpletics tip
Because personal care and beauty items themselves are excluded from returns, double-check ingredients and shade before buying rather than counting on being able to send it back.
Frequently asked questions
Who has the better return policy, K18 or Simpletics?
K18 has the more generous return policy in 2026, grading A- (4.0/5.0) against Simpletics's B+ (3.4/5.0). It wins 1 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
What is K18's return window?
K18's return window is 90 days (direct website purchases only).
What is Simpletics's return window?
Simpletics's return window is 30 days (unworn/unused, tags attached); 14 days for EU customers.
Does K18 or Simpletics offer free returns?
K18: Yes. Simpletics: Yes.