Return policy comparison · 2026
K18 vs Tantaly
Policy data verified July 24, 2026 by the Thrifle team
Winner
K18
A-
4.0 / 5.0 · Very Good
Tantaly
D
0.8 / 5.0 · Poor
The verdict
K18 has the more generous return policy in 2026, grading A- (4.0/5.0) against Tantaly's D (0.8/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 14-day window (very tight).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
K18Tantaly
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| K18 | Tantaly | |
|---|---|---|
| Return window | ✓ 90 days (direct website purchases only) | 14 days (unopened original packaging) |
| Free returns | ✓ Yes | No - fee deducted |
| Restocking fee | ✓ None | 15% of the order amount deducted from the refund as a product replenishment fee |
| Return shipping | — | Customer pays the direct cost of shipping the item back |
| Holiday extension | None published | None published |
| Non-returnable | Products bought at partner salons (must go back to that salon, not K18 directly) | Products with opened or damaged original packaging for hygiene reasons, unless the item was found defective or broken immediately upon unpacking |
| Watch-out items | — | Defective or incorrect items must be reported within 90 days after delivery for a replacement or refund |
K18 tip
This generous 90-day window only covers orders placed directly on k18hair.com — if you bought it at your salon, K18 corporate won't take it back, you have to go through the salon itself.
Tantaly tip
Inspect the item the moment it arrives and before opening the inner packaging — once that hygiene seal is broken, you lose your return rights unless the product is visibly defective right out of the box.
Frequently asked questions
Who has the better return policy, K18 or Tantaly?
K18 has the more generous return policy in 2026, grading A- (4.0/5.0) against Tantaly's D (0.8/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 14-day window (very tight).
What is K18's return window?
K18's return window is 90 days (direct website purchases only).
What is Tantaly's return window?
Tantaly's return window is 14 days (unopened original packaging).
Does K18 or Tantaly offer free returns?
K18: Yes. Tantaly: No - fee deducted.