Return policy comparison · 2026
Lightbox Jewelry vs Signet Jewelers
Policy data verified July 24, 2026 (Lightbox Jewelry) and April 17, 2026 (Signet Jewelers)
Lightbox Jewelry
N/A
Permanently closed
Signet Jewelers
A-
3.9 / 5.0 · Very Good
The verdict
Lightbox Jewelry has permanently closed, so returns are no longer possible and its policy can't be scored. Signet Jewelers grades A- (3.9/5.0) on its own.
Lightbox Jewelry: Lightbox Jewelry's direct-to-consumer website returns a 'store unavailable' error; De Beers reportedly wound down the DTC lab-grown diamond business. Lightbox Jewelry's direct-to-consumer website returns a 'store unavailable' error; De Beers reportedly wound down the DTC lab-grown diamond business.
Key terms side-by-side
| Lightbox Jewelry | Signet Jewelers | |
|---|---|---|
| Return window | Not applicable (direct-to-consumer store closed) | 30-90 days (varies by banner) |
| Free returns | — | Yes (in-store) |
| Restocking fee | — | None on most items |
| Return shipping | — | Free return shipping for online orders |
| Holiday extension | — | Yes (holiday extension) |
| Non-returnable | — | Customized/engraved items, altered/resized items |
| Watch-out items | — | Special orders and custom work non-returnable |
Signet Jewelers tip
Applies to Kay, Zales, Jared, etc. Policies vary slightly by banner. Custom work non-returnable.
Frequently asked questions
Who has the better return policy, Lightbox Jewelry or Signet Jewelers?
Lightbox Jewelry has permanently closed, so returns are no longer possible and its policy can't be scored. Signet Jewelers grades A- (3.9/5.0) on its own.
What is Signet Jewelers's return window?
Signet Jewelers's return window is 30-90 days (varies by banner).