Return policy comparison · 2026
MacGregor vs Proviz
Policy data verified July 24, 2026 by the Thrifle team
Winner
MacGregor
B+
3.4 / 5.0 · Good
Proviz
C
2.1 / 5.0 · Mediocre
The verdict
MacGregor has the more generous return policy in 2026, grading B+ (3.4/5.0) against Proviz's C (2.1/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
MacGregorProviz
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| MacGregor | Proviz | |
|---|---|---|
| Return window | ✓ 30 days (new and unused) | 21 days to register a return, then 14 more days to ship it back (35 days total) |
| Free returns | ✓ Yes (MacGregor's fault only) | No - subsidized return fee charged |
| Restocking fee | None | None published |
| Return shipping | If MacGregor shipped the wrong item or the product is faulty, they cover return shipping entirely. For change-of-mind returns or ordering the wrong item (e.g. wrong hand orientation), the cost is split: MacGregor covers the initial outbound shipping and the customer pays return postage. | Proviz charges a subsidized return fee to cover shipping and handling; not free |
| Holiday extension | None published | None published |
| Non-returnable | Custom fit or custom-built items | Items bought from third-party retailers must be returned to that retailer directly, not to Proviz |
| Watch-out items | — | — |
MacGregor tip
Double-check hand orientation (right vs left-handed clubs) before ordering - it's specifically called out as a customer-fault return, meaning you'll eat the return shipping cost if you get it wrong.
Proviz tip
Don't wait to register your return — the 21-day clock is just to start the process; once you register it, you get a separate 14-day shipping window, so registering late eats into your total time to actually send the item back.
Frequently asked questions
Who has the better return policy, MacGregor or Proviz?
MacGregor has the more generous return policy in 2026, grading B+ (3.4/5.0) against Proviz's C (2.1/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is MacGregor's return window?
MacGregor's return window is 30 days (new and unused).
What is Proviz's return window?
Proviz's return window is 21 days to register a return, then 14 more days to ship it back (35 days total).
Does MacGregor or Proviz offer free returns?
MacGregor: Yes (MacGregor's fault only). Proviz: No - subsidized return fee charged.