Return policy comparison · 2026
MacGregor vs Superhuman Bikes
Policy data verified July 24, 2026 by the Thrifle team
Winner
MacGregor
B+
3.4 / 5.0 · Good
Superhuman Bikes
C-
1.7 / 5.0 · Below Average
The verdict
MacGregor has the more generous return policy in 2026, grading B+ (3.4/5.0) against Superhuman Bikes's C- (1.7/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
MacGregorSuperhuman Bikes
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| MacGregor | Superhuman Bikes | |
|---|---|---|
| Return window | 30 days (new and unused) | 30 days (accessories and apparel only; bikes final sale) |
| Free returns | ✓ Yes (MacGregor's fault only) | No - restocking fee applies to used or altered items |
| Restocking fee | ✓ None | Applies to items that appear used, altered, or missing original packaging |
| Return shipping | If MacGregor shipped the wrong item or the product is faulty, they cover return shipping entirely. For change-of-mind returns or ordering the wrong item (e.g. wrong hand orientation), the cost is split: MacGregor covers the initial outbound shipping and the customer pays return postage. | Not published in detail; a restocking fee applies to used, altered, or unpackaged accessory and apparel returns. |
| Holiday extension | None published | None published |
| Non-returnable | Custom fit or custom-built items | eBikes cannot be returned for change of mind at all - only warranted components with major faults qualify for a remedy |
| Watch-out items | — | eBikes: no change-of-mind returns, warranty claims only |
MacGregor tip
Double-check hand orientation (right vs left-handed clubs) before ordering - it's specifically called out as a customer-fault return, meaning you'll eat the return shipping cost if you get it wrong.
Superhuman Bikes tip
The bike itself is not returnable if you simply change your mind, so this only makes sense if you've test-ridden a similar e-bike elsewhere first — the 1-year warranty covers manufacturing defects, not buyer's remorse.
Frequently asked questions
Who has the better return policy, MacGregor or Superhuman Bikes?
MacGregor has the more generous return policy in 2026, grading B+ (3.4/5.0) against Superhuman Bikes's C- (1.7/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is MacGregor's return window?
MacGregor's return window is 30 days (new and unused).
What is Superhuman Bikes's return window?
Superhuman Bikes's return window is 30 days (accessories and apparel only; bikes final sale).
Does MacGregor or Superhuman Bikes offer free returns?
MacGregor: Yes (MacGregor's fault only). Superhuman Bikes: No - restocking fee applies to used or altered items.