Return policy comparison · 2026
SoloSuit vs ZenBusiness
Policy data verified July 24, 2026 by the Thrifle team
SoloSuit
B+
3.7 / 5.0 · Good
ZenBusiness
B+
3.7 / 5.0 · Good
The verdict
SoloSuit and ZenBusiness are in a dead heat: both grade B+ (3.7/5.0) on Thrifle's five-axis return-policy scale. Pick by what you buy: the tie-breakers live in the fine print below.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
SoloSuitZenBusiness
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| SoloSuit | ZenBusiness | |
|---|---|---|
| Return window | 60 days (money-back guarantee, excludes completed orders) | 60-day money-back guarantee (formation fee, before state filing) |
| Free returns | Yes | Yes |
| Restocking fee | None | None charged by ZenBusiness itself, but state/government filing fees become non-refundable the moment ZenBusiness submits your paperwork to the state, regardless of the 60-day guarantee. |
| Return shipping | Not applicable (digital document service) | Not applicable — this is a digital business-formation and compliance service with no physical goods to ship. |
| Holiday extension | None published | None published |
| Non-returnable | Government filing fees and taxes, payments made to third parties (e.g. attorney review fees), orders that were completed correctly | State or government filing fees once documents are submitted, registered agent service after the state has officially appointed ZenBusiness (or its partner) as your agent, monthly subscription fees after cancellation (no proration) |
| Watch-out items | — | Registered agent subscription: refundable only within 30 days of purchase AND only before the state appointment takes effect, whichever comes first |
SoloSuit tip
If you stop responding after starting an order, don't just ignore it — accounts inactive 120+ days can be billed liquidated damages equal to what you already paid, so formally cancel instead of letting it go stale.
ZenBusiness tip
The 60-day guarantee sounds generous, but it only covers ZenBusiness's own service fee — because they often file your paperwork with the state within a day or two of ordering, the government filing fee itself becomes non-refundable almost immediately, no matter when you ask to cancel.
Frequently asked questions
Who has the better return policy, SoloSuit or ZenBusiness?
SoloSuit and ZenBusiness are in a dead heat: both grade B+ (3.7/5.0) on Thrifle's five-axis return-policy scale. Pick by what you buy: the tie-breakers live in the fine print below.
What is SoloSuit's return window?
SoloSuit's return window is 60 days (money-back guarantee, excludes completed orders).
What is ZenBusiness's return window?
ZenBusiness's return window is 60-day money-back guarantee (formation fee, before state filing).
Does SoloSuit or ZenBusiness offer free returns?
SoloSuit: Yes. ZenBusiness: Yes.