Five Below Return Policy

60 days

Yes (in-store)

N/A (in-store only returns typically)

None

Not specifically extended

Gift cards, custom items, final sale, seasonal items after season

You get 60 days to return most items to Five Below. That's a solid window compared to a lot of discount retailers. The clock starts on your purchase date, and you'll want your receipt handy to make the process smooth. Keep in mind that seasonal items are a real exception — once the holiday or season passes, those items may no longer be returnable even if you're within the 60-day window. Gift cards and custom items are also off the table entirely. If you're buying something seasonal, plan to return it before the holiday ends, not after.

Five Below's published policy emphasizes returning items with a receipt, and that's genuinely your best bet for a smooth return. Without one, the outcome can vary by store location and manager discretion — the policy doesn't publicly spell out a guaranteed no-receipt return process. If you paid by credit or debit card, bringing that card along may help staff look up the transaction. For the cleanest experience, hold onto your receipt for the full 60 days. If you lost it, call your local store ahead of time to ask what options they can offer before making the trip.

No, Five Below does not charge a restocking fee. Whatever you paid for the item is what you can expect back when you return it within the 60-day window — no surprise deductions at the counter. This is straightforward and shopper-friendly, which you'd hope for at a discount retailer. Just make sure your item isn't on the non-returnable list (gift cards, final sale items, custom items, or expired seasonal merchandise) and you should get a full refund without any fees taken out.

Five Below's publicly available policy doesn't draw a hard line specifically excluding opened or used items from returns, but the standard expectation at most retailers — including Five Below — is that items should be in returnable condition. If something didn't work as expected or turned out to be defective, you have a reasonable case for a return within the 60-day window. If you simply changed your mind about an opened product, the outcome may depend on the individual store. When in doubt, bring the original packaging and your receipt — that gives you the strongest position at the register.

This is where Five Below's policy has a real catch: seasonal and holiday items may become non-returnable once the holiday or season has passed. So if you buy Christmas decorations in December and try to return them in January, you could be out of luck — even if it's technically within the standard 60-day return window. Five Below has not published a specific extended holiday return window for gifts purchased during the season. If you're buying holiday items as gifts, try to purchase them close enough to the event that a return, if needed, can happen before the season ends.

Five Below primarily handles returns in-store, and that applies to online orders as well. There's no standard mail-back return shipping process publicly outlined — the typical path is to bring the item to a physical Five Below location within 60 days of purchase. This means if you ordered something from fivebelow.com and it didn't work out, your best move is heading to the nearest store with your order confirmation and the item. Free in-store returns are a perk here. If you're far from a store, contact Five Below customer service directly to ask about any alternative arrangements before assuming a mail return is available.

Five Below does not publicly advertise a standing military or veteran discount program on their website. This policy is not publicly published. Occasionally, Five Below participates in third-party military discount platforms or local store promotions, but there's no verified universal program available. If you're active duty, a veteran, or a military family member, it's worth asking at your local store directly — some locations may offer discounts at manager discretion or during specific promotional periods. Checking platforms like ID.me or GovX to see if Five Below has partnered with them is also a reasonable step before assuming no discount exists.

Five Below does not publicly advertise a price-match policy. This is not surprising given the retailer's business model — most items are already priced at deep discounts, and the store's value proposition is built around low fixed price points rather than matching outside competitors. If an item drops in price at Five Below after you buy it, there's no published price adjustment guarantee either. The honest answer here is that price matching is not a tool in Five Below's publicly known playbook. If you're price-sensitive on a specific item, your best move is to compare prices before purchasing rather than counting on a match after the fact.

Returning a gift to Five Below without a gift receipt can be tricky because the policy leans heavily on having proof of purchase. Without a receipt or gift receipt, the store may not be able to verify the purchase date, price paid, or even that the item came from Five Below. Your best option is to ask the gift-giver for the original receipt if possible. If that's not available, bring the item to the store and ask staff what options exist — some locations may offer store credit at the current selling price at their discretion. There's no publicly guaranteed no-receipt gift return process outlined in Five Below's policy.

If something you bought from Five Below turns out to be defective or arrives damaged, bring it back to any Five Below store within the 60-day return window along with your receipt. Defective items are among the strongest cases for a return, and you shouldn't face pushback if you're within the window and have proof of purchase. There's no restocking fee, so you should receive a full refund or exchange. If the defect showed up after normal use and you're still within 60 days, make your case clearly at the register. For anything beyond 60 days, contact Five Below customer service to explain the situation — options may be limited but it's worth asking.