Kendra Scott Return Policy
Every return window, fee, and holiday extension for Kendra Scott — checked by a human editor and kept current.
Return online purchases by mail for a full refund — taking them to a store gets you store credit only.
Policy at a glance
- Return window
- 30 days
- Return shipping
- Free via prepaid USPS label (online); free in-store but store credit/exchange only
- Free returns
- Yes
- Restocking fee
- None for standard items; 20% on custom engagement rings returned after 30 days
- Holiday extension
- Yes — purchases Nov 1–Jan 1 returnable through Jan 31
- Holiday deadline
- Jan 31
- Category
- Jewelry
Can’t be returned: Engraved pieces, Birthday Discount purchases, gift cards, Kendra Scott branded merchandise, Color Bar custom pieces, customized hats/accessories/blankets, curated items, Final Sale items, permanently discounted/marked-down merchandise
Time-sensitive items: Custom engagement rings: full refund within 30 days, 20% restocking fee after; fragrances: must be unopened; Lab Grown Diamond items: must include original IGI certificate or $20 re-print fee withheld from refund
Holiday purchase window: Nov 1 → Jan 1
Why Kendra Scott earned a A-
About Kendra Scott
Those filigree pendants and color-drop earrings you keep seeing? That's Kendra Scott's whole thing. The Austin-based brand built its name on natural stones and brass settings at a price that sits above mall jewelry but well under fine jewelry — think gifts and everyday pieces, not heirlooms. The Color Bar in their stores lets you build a custom piece by picking the stone and metal yourself, which is genuinely fun and a big part of why people go in person.
Most shoppers here are buying for a birthday, a bridesmaid, or themselves on a small treat. It's gold-tone and gold-fill more than solid gold, so set your expectations accordingly. One real caveat: the brass and plated pieces can tarnish or wear if you're rough on them, so check the materials before you commit to something you'll wear daily.
What they sell
- Statement earrings and pendant necklaces — the Elisa and Elle styles in natural stones are the signatures
- Stackable rings and cuff bracelets, mostly gold-tone and easy to mix
- Custom Color Bar pieces you assemble in-store by choosing stone and metal
- Gift-ready jewelry under $75 — the bread and butter for birthdays and bridesmaids
- Home and gift extras like jewelry trays and the occasional fragrance drop
Frequently asked questions
What is Kendra Scott's return window?
30 days
Does Kendra Scott offer free returns?
Yes
How much does Kendra Scott charge for return shipping?
Free via prepaid USPS label (online); free in-store but store credit/exchange only
Does Kendra Scott charge a restocking fee?
None for standard items; 20% on custom engagement rings returned after 30 days
Does Kendra Scott extend its return window for the holidays?
Yes — purchases Nov 1–Jan 1 returnable through Jan 31
What items cannot be returned to Kendra Scott?
Engraved pieces, Birthday Discount purchases, gift cards, Kendra Scott branded merchandise, Color Bar custom pieces, customized hats/accessories/blankets, curated items, Final Sale items, permanently discounted/marked-down merchandise
Also known as
kendrascott.com
Return-policy data is sourced from Kendra Scott’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on Kendra Scott’s official site before purchase.