Kohl's Return Policy

180 days

Yes (in-store)

Shipping non-refundable

15% on some non-defective items

Yes - Oct 5 to Dec 31 through Jan 31

Gift cards, premium electronics after 30 days

Kohl's gives you 180 days to return most items — one of the longest return windows in all of retail. That's roughly six months from your purchase date, so there's rarely a reason to rush. A few exceptions apply: premium electronics must come back within 30 days, and Sephora at Kohl's products follow Sephora's own 30-day policy. Gift cards are non-returnable. For everything else — clothing, home goods, shoes — you've got a generous half-year window to change your mind.

Kohl's can often look up your purchase using your credit card, Kohl's Rewards account, or the email address tied to your order — so a paper receipt isn't always required. If they can locate the transaction, the return proceeds normally. Without any proof of purchase, Kohl's may still accept the return but will typically issue store credit at the item's current selling price, which could be lower than what you paid. Bringing any form of purchase documentation gives you the best outcome.

Yes, in some cases. Kohl's charges a 15% restocking fee on certain non-defective items. This doesn't apply across the board — it's tied to specific product categories, typically higher-end or specialty merchandise. If your item is defective or damaged, the restocking fee should not apply. Before returning something pricey, it's smart to check whether your item falls into a fee-eligible category, since 15% on a big-ticket purchase adds up fast. Staff at the returns counter can confirm before you complete the transaction.

For most product categories, Kohl's does accept returns on opened items within the 180-day window, especially clothing or home goods that simply didn't work out. The 15% restocking fee may apply to certain non-defective opened items, so the condition and category of what you're returning matters. Premium electronics are the tightest category — they must be returned within 30 days, and opened electronics could be subject to that restocking fee if they're not defective. When in doubt, bring the original packaging and your receipt to smooth the process.

Kohl's extends its return window for holiday purchases. Anything bought between October 5 and December 31 can be returned through January 31 of the following year. This gives gift recipients enough time after the holidays to make returns without stress. The standard 180-day policy still applies to most items, so whichever deadline is later works in your favor. One useful detail: if Kohl's Cash was used on an order you end up returning, that Kohl's Cash gets restored — so you won't lose out on rewards from a returned purchase.

Yes, Kohl's online orders can be returned in-store, and that's actually the better option. In-store returns at Kohl's are free — no shipping label fees, no deductions. If you return by mail instead, the original shipping cost is non-refundable, meaning you get back the item price but not what you paid to have it delivered. Heading to a store is faster and puts more money back in your pocket. Bring your order confirmation email or packing slip to make the in-store return as quick as possible.

Kohl's does offer military appreciation discounts, though the specifics — percentage off, eligible days, and verification requirements — are not fully detailed in publicly available policy data. Kohl's has historically offered 15% off for active military, veterans, and their families on select days, particularly around Veterans Day and Memorial Day. To get the most accurate and current information, check directly with your local store or the Kohl's website, as these promotions can change seasonally and may require ID or a verified military status through a service like ID.me.

Kohl's price match policy is not publicly detailed in current policy documentation, so specific terms — like the adjustment window or which competitors qualify — are not confirmed here. Historically, Kohl's has offered price adjustments when an item you purchased goes on sale shortly after, but the exact timeframe and conditions vary. Your best move is to contact Kohl's customer service or visit a store with your receipt as soon as you notice a lower price. Acting quickly after a sale drops gives you the best chance of getting a price adjustment.

If you received a Kohl's gift without a receipt or gift receipt, you can still return it. Kohl's can attempt to look up the original purchase if the buyer used a rewards account or credit card. Without that, Kohl's will typically accept the return and issue store credit based on the item's current selling price — which may be less than the original purchase price. Gift cards cannot be returned. If the gift came with a packing slip or order confirmation, bring it along. In-store returns are free and usually the smoothest route for gift situations.

If an item from Kohl's arrives damaged or turns out to be defective, bring it back in-store with your receipt or order confirmation. The 15% restocking fee does not apply to defective merchandise — that fee is for non-defective returns in certain categories. For premium electronics, the 30-day return window still applies even if defective, so move fast on those. For Sephora at Kohl's products, defective items fall under Sephora's 30-day policy. In most other categories, the standard 180-day window gives you plenty of time to catch a defect and get your money back.