LOFT Return Policy
Every return window, fee, and holiday extension for LOFT — checked by a human editor and kept current.
Skip the $8.95 mail fee entirely — return online purchases to any LOFT store location for free.
Policy at a glance
- Return window
- 30 days
- Return shipping
- $8.95 deducted from refund via prepaid label; free if returned in store
- Free returns
- No — free in-store only; $8.95 fee deducted for mail returns
- Restocking fee
- None
- Holiday extension
- Yes — purchases Nov 12–Dec 24 returnable through Jan 31
- Holiday deadline
- Jan 31
- Category
- Fashion
Can’t be returned: Final sale items (price ending in .77 or .88), items without receipt deemed final sale
Time-sensitive items: Swim, Brands We Love, Intimates by Haven Well Within: mail/online return only (not in-store); Final sale items: no return
Holiday purchase window: Nov 12 → Dec 24
Why LOFT earned a B+
About LOFT
Think of LOFT as the easygoing cousin in the Ann Taylor family — softer fabrics, more relaxed cuts, and a vibe that leans casual-professional rather than buttoned-up boardroom. It's where you go for a comfortable pair of trousers, a wrap dress that works for both a meeting and a dinner, or denim that doesn't fight you. The aesthetic is approachable and a little understated.
The real draw is how often things go on sale. Between frequent 40%-off promos and clearance markdowns, paying full price here feels almost optional, so it's worth waiting for a code. One honest heads-up: sizing runs inconsistent across cuts, and reviewers regularly mention pieces coming up bigger or smaller than expected, so check the fit notes before you commit. Mostly it's working women who want polished, wearable basics without a designer price tag.
What they sell
- Workwear staples — Marisa and Julie fit trousers, blazers, and ponte pants that hold their shape
- Dresses, especially their wrap and shift styles that pull double duty for office and weekend
- Casual tops and sweaters — soft tees, button-downs, and cozy knits in seasonal colors
- Denim in a handful of fits (skinny, straight, wide-leg) that lean comfortable over rigid
- LOFT Lounge and basics for the off-the-clock days
Frequently asked questions
What is LOFT's return window?
30 days
Does LOFT offer free returns?
No — free in-store only; $8.95 fee deducted for mail returns
How much does LOFT charge for return shipping?
$8.95 deducted from refund via prepaid label; free if returned in store
Does LOFT charge a restocking fee?
None
Does LOFT extend its return window for the holidays?
Yes — purchases Nov 12–Dec 24 returnable through Jan 31
What items cannot be returned to LOFT?
Final sale items (price ending in .77 or .88), items without receipt deemed final sale
Also known as
ann taylor loft, loft.com
Return-policy data is sourced from LOFT’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on LOFT’s official site before purchase.