Macy's Return Policy
Editor-verified return-policy details for Macy's — last verified Apr 17, 2026.
Standard return policy30 days left on a purchase made today
Policy at a glance
- Return window
- 30 days
- Window (days)
- 30 days
- Free returns
- No - $9.99 mail fee (free for Star Rewards members)
- Return shipping cost
- $9.99 deducted (non-members)
- Restocking fee
- None
- Holiday extension
- Yes - Oct 6 to Dec 31 through Jan 31
- Holiday purchase window
- Oct 6, 2001 → Dec 31, 2001
- Holiday return deadline
- Jan 31, 2001
- Non-returnable items
- Last Act merchandise (final sale), custom items, food items
- Time-bomb items
- Designer brands (Burberry, Gucci, LV, Tous) 14 days, electronics 15-30 days, Dyson 30 days
- Category
- Fashion
Frequently asked questions
What is Macy's's return window?
30 days
Does Macy's offer free returns?
No - $9.99 mail fee (free for Star Rewards members)
How much does Macy's charge for return shipping?
$9.99 deducted (non-members)
Does Macy's charge a restocking fee?
None
Does Macy's extend its return window for the holidays?
Yes - Oct 6 to Dec 31 through Jan 31
What items cannot be returned to Macy's?
Last Act merchandise (final sale), custom items, food items
Also known as
macys.commacy'smacys
Return-policy data is sourced from Macy's’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on Macy's’s official site before purchase.