Macy's Return Policy

30 days

No - $9.99 mail fee (free for Star Rewards members)

$9.99 deducted (non-members)

None

Yes - Oct 6 to Dec 31 through Jan 31

Last Act merchandise (final sale), custom items, food items

Macy's gives you 30 days to return most items. That clock starts on your purchase date, so don't sit on it. A few categories have tighter windows: designer brands like Burberry, Gucci, and Louis Vuitton are only 14 days, electronics range from 15 to 30 days depending on the item, and Dyson products get the full 30 days. Last Act merchandise is final sale and can't be returned at all. If you're shopping in the October-through-December holiday window, you get an extended deadline through January 31. Outside of those exceptions, 30 days is your standard cutoff.

Macy's doesn't publicly publish a hard no-receipt policy, but in practice returns without proof of purchase are handled at store discretion and may result in store credit at the current selling price rather than a full refund. Your best bet is to bring any documentation you have — order confirmation email, packing slip, or the credit card you used for the purchase. Associates can often look up transactions tied to a Macy's Star Rewards account, so if you're a member, that can substitute for a paper receipt. Call your local store ahead of time to confirm what they'll accept.

No, Macy's does not charge a restocking fee on returns. You won't see a percentage pulled from your refund just for sending something back. The one cost to watch out for is the $9.99 return shipping fee if you mail items back and you're not a Star Rewards member — that gets deducted from your refund. But that's a shipping charge, not a restocking fee. If you return in-store, there's no fee at all regardless of membership status. Straightforward compared to a lot of retailers.

Macy's doesn't explicitly publish a blanket policy barring opened or used item returns, so this largely depends on the item category and condition. For most apparel and home goods, returning something you've tried or lightly used is generally accepted within the 30-day window. However, certain categories like food items and custom or personalized items are non-returnable regardless of condition. Electronics and high-end designer goods have shorter return windows and are more likely to be scrutinized for use. Your safest move is to keep original packaging and tags attached until you're sure you're keeping the item.

Macy's extends its return deadline for holiday purchases made between October 6 and December 31 — those items can be returned through January 31. So if you're buying gifts in that window, recipients get until the end of January to make a return instead of the standard 30 days. This is a genuine buffer that helps with gifts people open on Christmas or later. The same category exceptions still apply during the holiday period: Last Act items are still final sale, designer brand items still have the 14-day window, and electronics rules don't change just because it's the holidays.

Yes, and you absolutely should if you want to avoid fees. Returning a Macy's online order in-store is free — no deductions, no shipping costs. If you mail it back instead, non-members get hit with a $9.99 return shipping fee deducted from the refund. Star Rewards members get free mail returns, so the fee is only a concern if you're not in the loyalty program. Bring your packing slip or order confirmation email to the store to speed up the process. In-store returns are faster and cheaper for most shoppers.

Macy's does not publicly publish a standing military discount program in the policy data available. Macy's has historically offered select Veterans Day promotions and occasional discount events for military members, but there is no confirmed year-round military discount rate. Your best move is to check directly with Macy's customer service or visit a store and ask, as some discounts are offered in-store without being broadly advertised online. Signing up for Star Rewards is the most reliable ongoing savings program Macy's offers to the general public.

Macy's price match policy is not included in the policy data currently available, and the retailer has not publicly published a consistent price-match guarantee in recent years. Macy's does have a price adjustment policy for items that go on sale shortly after you buy them — typically within a short window — but matching competitor prices is a separate question and not confirmed here. To get a definitive answer, contact Macy's customer service directly or check their official policy page before making a purchase where price competition matters to you.

Returning a Macy's gift without a receipt is handled at store discretion. In many cases, associates can look up the original purchase if the buyer used a Star Rewards account or a credit card — so it helps to know who bought it and when. If no transaction can be found, you may receive store credit at the current selling price rather than the original amount paid. Bring the item with all original tags and packaging intact, as that improves your chances. Last Act items are final sale and cannot be returned even as gifts. Head to a physical store rather than attempting a mail return for gift situations.

If your item from Macy's arrived damaged or turns out to be defective, you're in a stronger position than a standard return. Contact Macy's customer service as soon as you discover the issue and document the damage with photos before doing anything else. Defective items are generally accepted for return or exchange, and the $9.99 mail return fee should not apply when the fault is on the retailer's side — though confirming this with customer service upfront is smart. For faster resolution, an in-store return with the defective item and your proof of purchase is typically the quickest path to a refund or replacement.