Madewell Return Policy
Editor-verified return-policy details for Madewell.
About Madewell
Denim is the whole reason this place exists. Madewell built its name on jeans that fit like you actually live in them, and that's still the draw — solid, mid-priced denim that holds up wash after wash. The brand started under the J.Crew umbrella, and you can feel that DNA in the easy, slightly worn-in aesthetic: workwear-inspired basics, leather totes, soft tees, and the kind of clothes you reach for without thinking.
It's a sweet spot between fast fashion and the expensive stuff. Most shoppers here are folks in their late 20s through 40s who want pieces that last but don't want to spend designer money. One honest heads-up: their denim sizing runs small for a lot of people per reviews, so if you're between sizes, size up or try before you commit.
What they sell
- Their signature denim — high-rise skinny, straight, and wide-leg jeans, plus jean jackets and overalls
- Leather goods, especially the Transport Tote and crossbody bags that hold up for years
- Soft everyday basics — the Whisper Cotton tees, easy knit sweaters, and button-downs
- Casual dresses and skirts in that relaxed, throw-it-on-and-go style
- Boots and sandals, from ankle boots to simple leather slides
Why Madewell earned a A-
Policy at a glance
- Return window
- 30 days
- Window (days)
- 30 days
- Free returns
- Yes for Madewell Insider members; $7.50 fee for non-members
- Return shipping cost
- Free for Insider loyalty members; $7.50 deducted from refund for all others
- Restocking fee
- None
- Holiday extension
- Yes — purchases Nov 4–Dec 9, 2025 returnable through Jan 9, 2026 (dates vary year to year)
- Holiday purchase window
- Nov 4 → Dec 9
- Holiday return deadline
- Jan 9
- Non-returnable items
- Final sale items, monogrammed/personalized items, marketplace third-party items, gift cards
- Time-bomb items
- Final sale items: no return; Swimwear/bodysuits/intimates: must have original tags and hygienic liners intact; Customized items: non-returnable unless defective
- Category
- Fashion
Frequently asked questions
What is Madewell's return window?
30 days
Does Madewell offer free returns?
Yes for Madewell Insider members; $7.50 fee for non-members
How much does Madewell charge for return shipping?
Free for Insider loyalty members; $7.50 deducted from refund for all others
Does Madewell charge a restocking fee?
None
Does Madewell extend its return window for the holidays?
Yes — purchases Nov 4–Dec 9, 2025 returnable through Jan 9, 2026 (dates vary year to year)
What items cannot be returned to Madewell?
Final sale items, monogrammed/personalized items, marketplace third-party items, gift cards
Also known as
madewell.com
Return-policy data is sourced from Madewell’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on Madewell’s official site before purchase.