Microsoft Store Return Policy

Editor-verified return-policy details for Microsoft Store — last verified Apr 17, 2026.

Standard return policy60 days left on a purchase made today

🔄 60 days to return. Deadline: Jun 27.

Thrifle Tip: One of the more generous electronics policies at 60 days. Surface devices and Xbox have same window.

Policy at a glance

Return window: 60 days
Window (days): 60 days
Free returns: Yes
Return shipping cost: Free return shipping
Restocking fee: None
Holiday extension: Not specifically extended
Non-returnable items: Gift cards, digital downloads, Xbox Live subscriptions, opened software
Time-bomb items: Standard 60-day window
Category: Electronics

Frequently asked questions

What is Microsoft Store's return window?

60 days

Does Microsoft Store offer free returns?

Yes

How much does Microsoft Store charge for return shipping?

Free return shipping

Does Microsoft Store charge a restocking fee?

None

Does Microsoft Store extend its return window for the holidays?

Not specifically extended

What items cannot be returned to Microsoft Store?

Gift cards, digital downloads, Xbox Live subscriptions, opened software

Also known as

microsoft.commicrosoft storesurface

Visit Microsoft Store’s official return policy →Browse all return policies See today’s deals

Return-policy data is sourced from Microsoft Store’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on Microsoft Store’s official site before purchase.