New Balance Return Policy
Editor-verified return-policy details for New Balance.
About New Balance
Dad shoes that quietly became cool again — that's the New Balance story in a nutshell. The 990 and 574 went from suburban-treadmill staples to streetwear favorites, and the brand mostly shrugged and kept doing its thing. They've been around since the early 1900s, started out making arch supports, and still build some of their sneakers right here in the US (look for the "Made in USA" line, which costs more but earns it). Comfort and fit run the show here, not flash.
The real draw is the size range. New Balance carries widths most brands skip — narrow, wide, extra-wide — so if your feet never play nice with standard sizing, you'll appreciate it. One honest heads-up: the hyped collabs and limited drops sell out fast and resell for a lot, so don't expect to grab those at retail. Everyday runners and walkers, though, are easy to find.
What they sell
- Lifestyle sneakers — the 990, 574, and 327 that turned into streetwear staples
- Running shoes built for actual miles, like the Fresh Foam and FuelCell lines
- "Made in USA" sneakers — pricier, but assembled domestically and known to last
- Wide and narrow widths across most styles, which is genuinely rare
- Training and walking shoes, plus basic athletic apparel and socks
Why New Balance earned a C
Policy at a glance
- Return window
- 45 days
- Window (days)
- 45 days
- Free returns
- Yes for members and all in-store returns; non-members pay $5 fee on online returns
- Return shipping cost
- Free for members via prepaid label; $5 restocking fee deducted for non-members on online returns; in-store always free
- Restocking fee
- $5 for non-member online returns (deducted from refund); None for members or in-store
- Holiday extension
- No holiday extension
- Non-returnable items
- Final sale items, items marked non-returnable, items purchased from third-party retailers
- Time-bomb items
- None
- Category
- Footwear
Frequently asked questions
What is New Balance's return window?
45 days
Does New Balance offer free returns?
Yes for members and all in-store returns; non-members pay $5 fee on online returns
How much does New Balance charge for return shipping?
Free for members via prepaid label; $5 restocking fee deducted for non-members on online returns; in-store always free
Does New Balance charge a restocking fee?
$5 for non-member online returns (deducted from refund); None for members or in-store
Does New Balance extend its return window for the holidays?
No holiday extension
What items cannot be returned to New Balance?
Final sale items, items marked non-returnable, items purchased from third-party retailers
Also known as
new balance athletics, newbalance.com
Return-policy data is sourced from New Balance’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on New Balance’s official site before purchase.