Old Navy Return Policy
Editor-verified return-policy details for Old Navy — last verified Apr 17, 2026.
Standard return policy30 days left on a purchase made today
Policy at a glance
- Return window
- 30 days
- Window (days)
- 30 days
- Free returns
- Yes
- Return shipping cost
- Free prepaid label
- Restocking fee
- None
- Holiday extension
- Yes (typically through Jan 15)
- Non-returnable items
- Final sale items, face masks, Encore Market items
- Time-bomb items
- Items must be returned to Old Navy stores only (not Gap/BR)
- Category
- Fashion
Frequently asked questions
What is Old Navy's return window?
30 days
Does Old Navy offer free returns?
Yes
How much does Old Navy charge for return shipping?
Free prepaid label
Does Old Navy charge a restocking fee?
None
Does Old Navy extend its return window for the holidays?
Yes (typically through Jan 15)
What items cannot be returned to Old Navy?
Final sale items, face masks, Encore Market items
Also known as
oldnavy.comoldnavyold navy
Return-policy data is sourced from Old Navy’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on Old Navy’s official site before purchase.