Old Navy Return Policy

30 days

Yes

Free prepaid label

None

Yes (typically through Jan 15)

Final sale items, face masks, Encore Market items

Old Navy gives you 30 days from purchase to make a return. That window applies to both in-store purchases and online orders. After 30 days, returns are generally not accepted unless you're dealing with a manufacturing defect on kids' clothing — which has a full 365-day guarantee. One important detail: Old Navy items must be returned to an Old Navy store specifically. You cannot return them at a Gap or Banana Republic location, even though those are sister brands under the same parent company.

Old Navy's publicly published policy does not specify the exact process for receipt-less returns, and this can vary by store or associate. In practice, Old Navy can often look up purchases using your credit card, a linked account, or order confirmation email. Your best move is to bring the original payment method and any order confirmation you have. If you paid cash and have no record of the transaction, the outcome may vary by store. Contact Old Navy customer service or visit your local store directly to confirm what they can do for your specific situation.

No, Old Navy does not charge a restocking fee on returns. You get the full purchase price back as long as the return falls within the 30-day window and the item isn't excluded (final sale items, face masks, and Encore Market items cannot be returned at all). There are no surprise deductions taken out of your refund for processing or handling. Free returns also means you're not paying for the shipping label either — Old Navy provides a prepaid return label at no cost.

Old Navy's publicly published policy does not explicitly spell out a condition requirement beyond the standard return window. Most apparel retailers expect items to be unworn, unwashed, and in original condition for a full refund, and Old Navy generally follows that expectation. Items that are clearly used or damaged by the customer rather than a manufacturing defect are unlikely to be accepted. Final sale items, face masks, and Encore Market items are non-returnable regardless of condition. If you're unsure about a specific item, contacting Old Navy directly before making the trip is the safest approach.

Old Navy typically extends its return window for holiday purchases through January 15th. So if you buy gifts during the holiday season, recipients have until mid-January to make returns rather than being stuck with the standard 30-day cutback. This extension is consistent year to year but confirm the exact cutoff date for your shopping season since specific dates can shift slightly. The same exclusions still apply — final sale items, face masks, and Encore Market items are not eligible for return even during the holiday extension period.

Yes, Old Navy online orders can be returned in-store, which is usually the fastest way to get your refund. Just bring the item along with your order confirmation or packing slip. If you'd rather mail it back, Old Navy provides a free prepaid return shipping label so there's no out-of-pocket cost either way. One firm rule to keep in mind: Old Navy items must go back to an Old Navy store. You cannot drop them at a Gap or Banana Republic location even though they're related brands. Returns must happen within the 30-day window.

Old Navy's publicly published policy data does not include a standing military discount program. Gap Inc. brands, including Old Navy, have offered military discounts through third-party verification platforms like ID.me on a promotional basis, but a permanent, always-available military discount is not confirmed in Old Navy's current policy. Check Old Navy's website directly or ask at a store location to see if a military discount is active at the time you're shopping. Discount availability can change with promotional periods.

Old Navy's publicly published policy does not include a formal price-match or price-adjustment guarantee. The brand runs frequent sales and promotions, but there is no confirmed policy stating they will credit you the difference if an item drops in price after your purchase. Some shoppers have had luck requesting a price adjustment within a short window by contacting customer service, but this is not a guaranteed policy. Your most reliable move is to wait for a sale before buying or use a credit card that offers purchase price protection as a cardholder benefit.

If you received an Old Navy gift without a receipt, your options depend on whether the giver's purchase can be looked up. Old Navy may be able to locate the transaction using the original payment method or a linked account — but as the gift recipient, you likely won't have that information. Without any proof of purchase, the outcome varies by store. Your best bet is to visit an Old Navy location in person and explain the situation. Bring the item with its tags intact, as that improves your chances. Store credit may be offered even if a cash or card refund isn't possible.

Old Navy has a standout Kids' Guarantee that covers manufacturing defects on boys' and girls' clothing for a full 365 days — well beyond the standard 30-day return window. For adult items with manufacturing defects, the standard 30-day return policy applies. Either way, the return must be made at an Old Navy store specifically — Gap or Banana Republic locations will not accept it. Bring the item and your proof of purchase. If the defect is on kids' clothing and you're within that 365-day window, you have solid ground to request a replacement or refund regardless of when it was purchased.