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Old Navy Return Policy

Editor-verified return-policy details for Old Navy — last verified Apr 17, 2026.

Standard return policy30 days left on a purchase made today

🔄 30 days to return. Deadline: May 28.

Thrifle Tip: Kid's Guarantee covers manufacturing defects for 365 days on boys/girls clothing. Must return at Old Navy only.

Policy at a glance

Return window
30 days
Window (days)
30 days
Free returns
Yes
Return shipping cost
Free prepaid label
Restocking fee
None
Holiday extension
Yes (typically through Jan 15)
Non-returnable items
Final sale items, face masks, Encore Market items
Time-bomb items
Items must be returned to Old Navy stores only (not Gap/BR)
Category
Fashion

Frequently asked questions

What is Old Navy's return window?

30 days

Does Old Navy offer free returns?

Yes

How much does Old Navy charge for return shipping?

Free prepaid label

Does Old Navy charge a restocking fee?

None

Does Old Navy extend its return window for the holidays?

Yes (typically through Jan 15)

What items cannot be returned to Old Navy?

Final sale items, face masks, Encore Market items

Also known as

oldnavy.comoldnavyold navy

Visit Old Navy’s official return policy →Browse all return policiesSee today’s deals

Return-policy data is sourced from Old Navy’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on Old Navy’s official site before purchase.