On Running Return Policy
Every return window, fee, and holiday extension for On Running — checked by a human editor and kept current.
Items bought from on.com can often be returned to On retail stores — call ahead to confirm before shipping back.
Policy at a glance
- Return window
- 30 days
- Return shipping
- Free prepaid label for on.com orders; $5 return shipping for Onward (resale) orders
- Free returns
- Yes (on.com orders); $5 fee for Onward resale orders
- Restocking fee
- None
- Holiday extension
- No holiday extension
- Category
- Footwear
Can’t be returned: Worn items, items without original tags; third-party retailer purchases must be returned to that retailer
Time-sensitive items: None published
Why On Running earned a B+
About On Running
Those cushy, distinctive soles with the hollow pods on the bottom? That's On. The Swiss brand built its whole reputation on that CloudTec design, and you've probably spotted the Cloud sneakers everywhere from gyms to coffee shops at this point. They started as a running company, and that DNA still shows in how the shoes actually perform.
These days On sells plenty more than running shoes, but the running roots are why people trust them. You'll find serious runners here alongside folks who just want a clean, comfortable everyday shoe — and the apparel crowd has grown too. One honest heads-up: a lot of reviewers say On runs narrow, so if you've got wider feet, you'll want to check the fit carefully before committing. The prices sit on the higher end, but the build quality tends to back it up.
What they sell
- Road running shoes — the Cloudmonster, Cloudsurfer, and Cloudflow are the ones runners actually talk about
- Everyday lifestyle sneakers like the Cloud 5 and Cloudnova, the ones you see worn casually everywhere
- Trail running shoes — the Cloudultra and Cloudvista for off-road miles
- Running and training apparel: tights, tees, jackets, and shorts built to match the shoes
- The Roger collection, their tennis-inspired court sneakers done with Roger Federer
Frequently asked questions
What is On Running's return window?
30 days
Does On Running offer free returns?
Yes (on.com orders); $5 fee for Onward resale orders
How much does On Running charge for return shipping?
Free prepaid label for on.com orders; $5 return shipping for Onward (resale) orders
Does On Running charge a restocking fee?
None
Does On Running extend its return window for the holidays?
No holiday extension
What items cannot be returned to On Running?
Worn items, items without original tags; third-party retailer purchases must be returned to that retailer
Also known as
on, on running, on.com
Return-policy data is sourced from On Running’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on On Running’s official site before purchase.