Pep Boys Return Policy
Every return window, fee, and holiday extension for Pep Boys — checked by a human editor and kept current.
Return online orders to a physical store to avoid restocking fees and return-shipping deductions that apply at the mail-in processing center.
Policy at a glance
- Return window
- 90 days
- Return shipping
- Free prepaid label only if item qualified for free shipping originally; otherwise customer pays return shipping (deducted from refund)
- Free returns
- Varies by item
- Restocking fee
- 20% on special order merchandise, uninstalled tire chains, and cancelled orders
- Holiday extension
- No holiday extension
- Category
- Automotive
Can’t be returned: Installed performance accessories, installed electrical items, installed mobile electronics, installed tire chains, gift cards
Time-sensitive items: Batteries/starters/alternators: subject to in-store failure verification test before return accepted; Power equipment defects after 15 days: handled by manufacturer warranty only
Why Pep Boys earned a C+
About Pep Boys
Need new tires, brakes, or a battery on a tight timeline? Pep Boys is the place a lot of people end up — part parts store, part full-service garage. They've been around for over a century, and the combo is the whole point: you can grab an oil filter off the shelf or just hand them the keys and let their techs handle an alignment, AC repair, or state inspection.
Most folks who shop here aren't gearheads. They're regular drivers who want one trusted spot for both DIY parts and the jobs they'd rather not do themselves. Pricing is fair, and the service side is the real draw. One honest heads-up: shop quality varies a lot by location, so it's worth checking reviews for your specific store before you book anything big. Call ahead for appointments — walk-in waits can get long.
What they sell
- Tires from Goodyear, Michelin, Cooper, and their own house brands — plus install, balancing, and rotation
- Batteries (Bosch, AC Delco) with free testing and installation in most stores
- Brakes, oil changes, and alignments through their service bays — the bread and butter
- DIY parts: filters, wipers, fluids, and accessories from the usual aftermarket names
- State inspections and AC service where your local store offers them
Frequently asked questions
What is Pep Boys's return window?
90 days
Does Pep Boys offer free returns?
Varies by item
How much does Pep Boys charge for return shipping?
Free prepaid label only if item qualified for free shipping originally; otherwise customer pays return shipping (deducted from refund)
Does Pep Boys charge a restocking fee?
20% on special order merchandise, uninstalled tire chains, and cancelled orders
Does Pep Boys extend its return window for the holidays?
No holiday extension
What items cannot be returned to Pep Boys?
Installed performance accessories, installed electrical items, installed mobile electronics, installed tire chains, gift cards
Also known as
pepboys.com
Return-policy data is sourced from Pep Boys’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on Pep Boys’s official site before purchase.