Rooms To Go Return Policy
Editor-verified return-policy details for Rooms To Go.
About Rooms To Go
Buy a sofa one afternoon and it might show up at your door the next day — that fast in-house delivery is the thing Rooms To Go has built its reputation on. They're a furniture chain that started in Florida and grew thick across the South and Southwest, and the whole pitch is buying rooms as packaged sets: a living room or bedroom bundled at one price instead of hunting down each piece. Showrooms are staged exactly that way, so you can picture the finished room and walk out having decided in an hour.
That speed and convenience is great if you're furnishing a place quickly — new apartment, first home, a kid's room. Just know the return rules are tight: 48 hours after delivery for online orders, and in-store purchases are basically final once they're delivered. So measure your doorways and your space carefully before you commit, because there's not much wiggle room afterward.
What they sell
- Living room sets — sofas, sectionals, and recliners bundled by the room, including their Cindy Crawford Home and Eric Church Highway to Home lines
- Bedroom packages — beds, dressers, and nightstands sold as matching sets, plus mattresses from Sealy, Tempur-Pedic, and their own Rooms To Go brand
- Dining furniture — tables and chair sets, counter-height options, and casual dining groups
- Kids' and teen furniture — bunk beds, loft setups, and full bedroom sets sized for smaller rooms
- Home office pieces — desks, bookcases, and office chairs that match the rest of their collections
Why Rooms To Go earned a D+
Policy at a glance
- Return window
- 48 hours post-delivery (online); No returns after delivery (in-store)
- Window (days)
- 2 days
- Free returns
- No
- Return shipping cost
- Customer pays return shipping (UPS items); pickup fee equal to original delivery charge may apply for larger items; $249.99 pickup fee for long-distance returns
- Restocking fee
- Varies — may equal original delivery charge; pickup/redelivery fee applies to mattresses and box springs
- Holiday extension
- No holiday extension
- Non-returnable items
- In-store purchases after delivery, AS IS merchandise, Express/Next Day Delivery orders
- Time-bomb items
- All returns: 48 hours post-delivery; Mattresses: 90-night sleep trial (exchange only, $168 fee, no refund); In-store: no returns after delivery
- Category
- Furniture
Frequently asked questions
What is Rooms To Go's return window?
48 hours post-delivery (online); No returns after delivery (in-store)
Does Rooms To Go offer free returns?
No
How much does Rooms To Go charge for return shipping?
Customer pays return shipping (UPS items); pickup fee equal to original delivery charge may apply for larger items; $249.99 pickup fee for long-distance returns
Does Rooms To Go charge a restocking fee?
Varies — may equal original delivery charge; pickup/redelivery fee applies to mattresses and box springs
Does Rooms To Go extend its return window for the holidays?
No holiday extension
What items cannot be returned to Rooms To Go?
In-store purchases after delivery, AS IS merchandise, Express/Next Day Delivery orders
Also known as
roomstogo.com
Return-policy data is sourced from Rooms To Go’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on Rooms To Go’s official site before purchase.