Rooms To Go Return Policy
Every return window, fee, and holiday extension for Rooms To Go — checked by a human editor and kept current.
Buying in-store locks you in after delivery — order online for the only real 48-hour return window.
Policy at a glance
- Return window
- 48 hours post-delivery (online); No returns after delivery (in-store)
- Return shipping
- Customer pays return shipping (UPS items); pickup fee equal to original delivery charge may apply for larger items; $249.99 pickup fee for long-distance returns
- Free returns
- No
- Restocking fee
- Varies — may equal original delivery charge; pickup/redelivery fee applies to mattresses and box springs
- Holiday extension
- No holiday extension
- Category
- Furniture
Can’t be returned: In-store purchases after delivery, AS IS merchandise, Express/Next Day Delivery orders
Time-sensitive items: All returns: 48 hours post-delivery; Mattresses: 90-night sleep trial (exchange only, $168 fee, no refund); In-store: no returns after delivery
Why Rooms To Go earned a D+
About Rooms To Go
Buy a sofa one afternoon and it might show up at your door the next day — that fast in-house delivery is the thing Rooms To Go has built its reputation on. They're a furniture chain that started in Florida and grew thick across the South and Southwest, and the whole pitch is buying rooms as packaged sets: a living room or bedroom bundled at one price instead of hunting down each piece. Showrooms are staged exactly that way, so you can picture the finished room and walk out having decided in an hour.
That speed and convenience is great if you're furnishing a place quickly — new apartment, first home, a kid's room. Just know the return rules are tight: 48 hours after delivery for online orders, and in-store purchases are basically final once they're delivered. So measure your doorways and your space carefully before you commit, because there's not much wiggle room afterward.
What they sell
- Living room sets — sofas, sectionals, and recliners bundled by the room, including their Cindy Crawford Home and Eric Church Highway to Home lines
- Bedroom packages — beds, dressers, and nightstands sold as matching sets, plus mattresses from Sealy, Tempur-Pedic, and their own Rooms To Go brand
- Dining furniture — tables and chair sets, counter-height options, and casual dining groups
- Kids' and teen furniture — bunk beds, loft setups, and full bedroom sets sized for smaller rooms
- Home office pieces — desks, bookcases, and office chairs that match the rest of their collections
Frequently asked questions
What is Rooms To Go's return window?
48 hours post-delivery (online); No returns after delivery (in-store)
Does Rooms To Go offer free returns?
No
How much does Rooms To Go charge for return shipping?
Customer pays return shipping (UPS items); pickup fee equal to original delivery charge may apply for larger items; $249.99 pickup fee for long-distance returns
Does Rooms To Go charge a restocking fee?
Varies — may equal original delivery charge; pickup/redelivery fee applies to mattresses and box springs
Does Rooms To Go extend its return window for the holidays?
No holiday extension
What items cannot be returned to Rooms To Go?
In-store purchases after delivery, AS IS merchandise, Express/Next Day Delivery orders
Also known as
roomstogo.com
Return-policy data is sourced from Rooms To Go’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on Rooms To Go’s official site before purchase.