Ross Return Policy
Every return window, fee, and holiday extension for Ross — checked by a human editor and kept current.
Without a receipt you only get store credit at current selling price — clearance markdowns mean you could get far less than you paid.
Policy at a glance
- Return window
- 30 days
- Return shipping
- No return shipping; all returns must be made in-store
- Free returns
- Yes — in-store only
- Restocking fee
- None
- Holiday extension
- Yes — varies year to year; December purchases historically returnable through late January
- Holiday deadline
- Jan 31
- Category
- Off Price Retail
Can’t be returned: Opened software, used/worn/altered items, final sale items, swimwear without hygienic liner, used undergarments, worn jewelry
Time-sensitive items: After 30 days with receipt: exchange or store credit only (no cash refund); Software: no refund if opened; Jewelry: must be returned to a Ross location with a jewelry department
Holiday purchase window: Dec 1 → Dec 31
Why Ross earned a B+
About Ross
The whole game at Ross is the hunt. Racks are packed tight, organized loosely by size, and what's there today might be gone tomorrow — that's the point. You dig through name brands marked way down because they were overstock, last season, or a slightly odd order from a department store that didn't sell through. When it works, you walk out with a $40 jacket that retailed for $120.
The "Dress for Less" tagline tells you who shops here: people who want decent brands without paying full freight, and don't mind doing the legwork. It's a regular stop for budget-minded families, students, and anyone furnishing a home cheaply. One honest heads-up — the fitting rooms and checkout lines get genuinely brutal on weekends, so a weekday morning run saves you a lot of patience. Stock is luck of the draw, so go in flexible rather than hunting one specific thing.
What they sell
- Discounted clothing for the whole family — brand-name tops, jeans, and dresses, plus solid kids' and baby basics
- Shoes and accessories — Nike, Skechers, and dressier brands at a fraction of mall pricing when the sizes line up
- Home goods — bedding, kitchen gear, small decor, and surprisingly good deals on cookware and storage
- Bath and beauty extras — name-brand fragrances, lotions, and the occasional designer find tucked in the corner
- Seasonal stuff — holiday decor, luggage, and gift-y items that rotate hard around the calendar
Frequently asked questions
What is Ross's return window?
30 days
Does Ross offer free returns?
Yes — in-store only
How much does Ross charge for return shipping?
No return shipping; all returns must be made in-store
Does Ross charge a restocking fee?
None
Does Ross extend its return window for the holidays?
Yes — varies year to year; December purchases historically returnable through late January
What items cannot be returned to Ross?
Opened software, used/worn/altered items, final sale items, swimwear without hygienic liner, used undergarments, worn jewelry
Also known as
ross stores, ross dress for less, rossstores.com
Return-policy data is sourced from Ross’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on Ross’s official site before purchase.