Temu Return Policy

90 days

No - 1st free per order, $7.99 after

$7.99 per additional return from same order

None

Yes - Nov 1 to Dec 31 through Jan 31

Final sale, customized, items marked non-returnable on product page

Temu gives you 90 days to return most items from the date of purchase. That's a solid window compared to most online marketplaces. One heads-up: electronics can be trickier — the return window for those varies by seller and can be anywhere from 45 to 90 days, so check the product page before you buy. Items marked as final sale, customized products, or anything flagged non-returnable on the listing are excluded entirely. For anything under $10, skip the return process and just contact support with photos — they'll often refund you on the spot without requiring a shipment back.

Since Temu is an online marketplace, there's no physical receipt to worry about. Your order history in the app or on the website serves as your proof of purchase. As long as you're logged into the account you used to place the order, you can initiate a return directly from your order details — no printed receipt needed. If you checked out as a guest or can't access the original account, you may run into trouble, so it's worth keeping your login credentials handy. The return window is 90 days, and the clock starts from your purchase date.

No, Temu does not charge a restocking fee on returns. You won't lose a percentage of your refund just for sending something back. The main cost to be aware of is return shipping: your first return from any given order ships back for free, but if you need to return additional items from that same order, each extra return costs $7.99. So if you're ordering multiple items and think you might return more than one, factor that into your decision. Final sale items, customized products, and items explicitly marked non-returnable on the product page cannot be returned at all, fee or no fee.

Temu's policy doesn't explicitly ban returns on opened items, but the condition of what you're returning matters. For a standard return — say, something that didn't fit or wasn't what you expected — you'll want the item to be in reasonable condition. If the item is defective or damaged, Temu is generally accommodating regardless of whether it's been opened, and photos will help your case. Customized items and anything marked non-returnable on the product page are off the table no matter what. For low-cost items under $10, Temu will often issue a refund without requiring you to return the item at all — just reach out to support and send pictures.

Temu extends its return deadline for holiday purchases. If you buy something between November 1 and December 31, you have until January 31 to return it — giving recipients extra time after the holidays to decide what they want to keep. Outside of that window, the standard 90-day return policy applies from the original purchase date. The first return per order still ships free, and additional returns from the same order cost $7.99 each. Final sale, customized, and items marked non-returnable on the product page are excluded from this extension just like any other time of year.

No. Temu is an online-only marketplace and has no physical retail locations, so there's no option to walk into a store and return something in person. All returns are handled through the Temu app or website. You initiate the return from your order history, print a label, and ship the item back. Your first return from each order is free; after that, additional returns from the same order cost $7.99 per item. The 90-day return window applies to most purchases. If you have a low-value item under $10, contact Temu support directly with photos — they often refund without requiring a return shipment.

Temu does not publicly advertise a dedicated military discount program. There's no verified standing discount for active duty service members, veterans, or military families listed in publicly available policy information. Temu does regularly offer promo codes, app-exclusive deals, and referral discounts that are open to all shoppers, which may be the best alternative available right now. If a military discount is important to you, it's worth contacting Temu support directly to ask, since promotional offerings can change. But based on current publicly published information, there is no confirmed military discount.

Temu does not publicly offer a price-match guarantee. There's no documented policy that commits Temu to matching a lower price found at a competing retailer. Since Temu operates as a marketplace with many individual sellers, prices can shift frequently on their own — often dropping through flash sales or promotional events. If the price drops on an item shortly after you purchase it, it's worth contacting Temu support to ask about a courtesy adjustment, but there's no published policy guaranteeing that outcome. For the most current information, check Temu's official policy page directly.

Temu doesn't use traditional gift receipts — everything is tied to the purchaser's account. If you received a Temu item as a gift, the original buyer needs to initiate the return from their account. There's no publicly documented self-service gift return process for recipients who weren't the original purchaser. Your best move is to ask the gift-giver to start the return on their end, or reach out to Temu support directly to explain the situation — they may be able to assist. The standard 90-day return window applies, and holiday purchases made between November 1 and December 31 can be returned through January 31.

If your Temu order arrives damaged or defective, go to your order history in the app or website, select the item, and choose the option to report a problem. Upload clear photos showing the damage or defect — this is key to getting a fast resolution. Temu is generally responsive to defective item claims and will typically offer a refund or replacement. For items under $10, you'll likely get refunded without even needing to ship anything back, just by providing photos to support. The 90-day return window applies, though electronics can vary between 45 and 90 days depending on the seller. No restocking fee applies.